Claims specialist Harrogate

The Summit Group; Harrogate; On-site; GBP 35,000; Full time

Job summary

A well-established independent insurance brokerage in Harrogate is seeking a confident Claims Specialist to manage a portfolio of commercial claims. This role involves taking full ownership of the claims journey, delivering expert advice and support, ensuring timely outcomes, and maintaining excellent client relationships within a supportive team environment.

Benefits

On-site parking

Flexible working options

Career development path support

Qualifications

• Minimum 2 years experience in handling commercial claims.
• Strong technical knowledge across commercial insurance products.
• Experience using Acturis or similar insurance systems desirable.

Responsibilities

• Manage end-to-end claims processes for various commercial lines.
• Liaise with insurers and other parties for claims resolution.
• Provide expert advice and updates to clients throughout the claims journey.

Skills

Communication

Negotiation

Organisational skills

Attention to detail

Client service

Education

Cert CII qualification

Tools

Acturis

Job description

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We are working on behalf of a well-established independent insurance brokerage in Harrogate that is seeking a confident and experienced Claims Specialist to manage a portfolio of commercial claims. This is a client-focused role where you will take full ownership of the claims journey, providing expert advice and hands-on support from first notification through to settlement.

The business prides itself on delivering a highly personal and responsive service. You will work closely with Account Executives and directly with clients, acting as their trusted advocate during what can often be a challenging time.

Key Responsibilities:

Manage end-to-end claims processes for a range of commercial lines, including property, liability, motor, and business interruption.

Liaise with insurers, loss adjusters, and other third parties to ensure timely and fair outcomes for clients.

Maintain accurate and up-to-date records of all claim files and communications.

Provide expert advice and regular updates to clients, managing expectations and ensuring transparency.

Assist Account Executives with pre-claim guidance and advice during policy placement when necessary.

Proactively identify and flag trends or risks within the claims portfolio.

Support the business in maintaining excellent client retention by delivering a high standard of service.

Requirements:

Minimum 2 years experience handling commercial claims, ideally within a broker environment.

Strong technical knowledge across a range of commercial insurance products.

Excellent communication and negotiation skills.

A proactive and empathetic approach to client service.

Strong organisational skills and attention to detail.

Experience using Acturis or similar insurance systems is desirable.

Cert CII qualification is preferred but not essential.

Whats On Offer:

Competitive salary of £35,000

Opportunity to join a stable, independent brokerage with a strong local reputation

Supportive working environment with a close-knit team

On-site parking and flexible working options

Clear career development path with support for further professional qualifications