Claims Specialist

Marley Risk Consultants Limited; Cheltenham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A growing insurance firm in Cheltenham is seeking a Claims Handler to manage structural warranty claims. The ideal candidate should have at least one year of experience in insurance claims handling, strong communication skills, and a commitment to excellent customer service. Training will be provided for candidates with a background in property or construction insurance. This full-time role offers flexible working and generous benefits, including a company pension and private medical insurance.

Benefits

Generous company pension

Life Insurance

Private Medical Insurance

Gym membership

Employee Assistance Programme

Flexible working

Qualifications

• At least one year's experience in insurance claims handling.
• Strong verbal, telephony, and written communication skills.
• Ability to work independently and in a team.

Responsibilities

• Handle structural warranty claims from beginning to end.
• Support customers making claims on their new homes.
• Provide excellent customer service throughout the claims process.

Skills

Insurance claims handling

Verbal communication

Customer service

Organizational skills

IT systems proficiency

Education

Bachelor's degree

Tools

MS Word

MS Excel

MS Outlook

MS Teams

Job description

Claims Handler

Location: Cheltenham

Company: Marley Risk Consultants

Job Type: Full time (Monday - Friday)

Salary: Negotiable depending on experience.

About Marley

We are a friendly, dynamic, and growing business looking for a new colleague to join our claims handling team. We are at the forefront of innovation in the UK Structural Warranty Insurance sector, providing claims management and loss adjusting services to insurer clients and customers experiencing defects with their homes.

About Your New Role

Working in our Cheltenham office, with the role title of Claims Specialist, you will handle structural warranty claims from beginning to end. Your customers will primarily be private homeowners making a claim against the warranty on their new home. You may also deal with managing agents acting on behalf of a group of owners in the same building, such as a block of flats.

These claims tend not to have the same sense of urgency as general perils claims like fire or flood, but they can be complex, are always interesting, and require basic building knowledge. Don't worry if you don't already have this; we will help you build it! Excellence in customer service is paramount.

Your team-mates and line manager are here to support you as you get up to speed in your new role with us.

Your Skills And Experience

• At least one year's experience of insurance claims handling.
• A background in property/construction insurance is desirable but not essential, as training will be provided.
• Strong verbal, telephony, and written communication skills.
• Excellent customer service skills.
• Confident working independently but also team-spirited and able to develop positive, professional relationships quickly.
• Excellent organisational and time management skills.
• Experience with IT systems including MS Word, Excel, Outlook, and MS Teams.
• Able to adapt to new challenges and changes in a growing business.
• Keen to keep learning and develop your career.
• Bachelor's degree (preferred but not essential).

Benefits

• Generous company pension.
• Life Insurance (following successful completion of probation).
• Private Medical Insurance (following successful completion of probation).
• Gym membership.
• Employee Assistance Programme.
• Flexible working.
• Options for training to complete Cert CII.