Claims Service Manager - Motor & Home Claims

Aviva; Norwich; Hybrid; GBP 40,000 - 45,000; Full time

Job summary

Aviva seeks a Claims Service Manager in Norwich to enhance client relationships and service delivery in motor and home claims. The role demands strong negotiation skills, a proactive approach to account management, and a commitment to continuous improvement in a collaborative environment. Competitive salary plus benefits including a bonus and robust pension scheme.

Benefits

Bonus opportunity – 10% of annual salary

Generous pension scheme – up to 14% contribution

Up to £1,200 of free Aviva shares per year

Up to 40% discount on Aviva products

29 days holiday plus bank holidays

Industry-leading healthcare cover

Fully paid maternity/paternity leave

3 paid volunteering days per year

Access to mental and physical wellbeing resources

Full financial support for insurance qualifications

Qualifications

• Preferable knowledge in the insurance industry.
• Experience in a service-led role.
• Strong relationship management expertise.

Responsibilities

• Proactive account management and continuous improvement.
• Delivering high-quality service to clients.
• Collaborating with key partners and stakeholders.

Skills

Knowledge of motor or home claims

Experience building strong client relationships

Confident communicator

Great negotiation and influencing skills

Ability to manage complex client scenarios

Driving process improvements

Job description

Claims Service Manager – Motor & Home Claims

Location: all Aviva sites – Glasgow, Perth, Norwich, York, Bristol, Birmingham, Manchester, Sheffield, Eastleigh or London – 50% hybrid working

Salary:Circa £40,000 - £45,000 (national) - Circa £47,000 - £52,000 (London) (depending on location, skills, experience, and qualifications)

Are you great at building relationships and solving complex problems?
Do you enjoy helping teams grow and delivering outstanding service? If so, we’d love to hear from you.

A bit about the job:

We’re looking for a Claims Service Manager to help shape how we support our strategic clients. This role is all about proactive account management, continuous improvement, and delivering high-quality service. You’ll work closely with key partners, brokers, internal teams, and senior stakeholders to ensure we meet our clients’ needs. It’s a great opportunity to make a real impact in a collaborative, client-focused environment. For this role, we are looking for candidates ideally with Motor or Home Claims Insurance knowledge and/or strong relationship management experience ideally working in the insurance/banking/other financial services sectors.

Skills and experience we’re looking for:

• Knowledge of motor or home claims or the insurance industry is preferable
• Experience building strong client relationships in a service-led role
• Confident communicator with great negotiation and influencing skills
• Ability to manage complex client scenarios and offer expert advice
• A track record of driving process improvements and delivering strategic plans

What you’ll get:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We want you to shine. That’s why we have so much to offer you:

Lighting everyone’s path:

• Salary around £40,000 - £45,000(national) around £47,000 - £52,000 (London) - depending on location, skills, experience, and qualifications
• Bonus opportunity – 10% of annual salary, depending on your performance and the business’
• Generous pension scheme – we’ll contribute up to 14%
• Get up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Make your money go further – up to 40% discount on Aviva products, plus other retailer discounts
• 29 days holiday plus bank holidays – you can buy or sell up to 5 days
• Brilliantly supportive policies including parental and carer’s leave
• Industry-leading access to life and healthcare cover with discounted car and home insurance rates, including offers for friends and family too
• Fully paid maternity/paternity leave
• Make a difference, be part of our Aviva Communities and use your 3 paid volunteering days to help others
• Get free access to a wealth of resources that will help look after your physical, mental, and financial wellbeing, including company-funded Group Income Protection, Aviva Digicare+ and the popular Headspace app

Brighten your prospects:

• Full financial support to pursue insurance qualifications
• Digital access to all sorts of useful on-demand learning content
• Aviva University and its business academies give you everything you need to empower your growth

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from people with diverse backgrounds and experiences.

Excited but not sure you tick every box? Research tells us that women, particularly, feel this way. Don’t let it be a barrier to your application. And if you’re in a job share, feel free to apply as a pair.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending around 50% of their time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We interview every disabled applicant who meets the minimum criteria for the job. Once you’ve applied online, please send us an email stating that you have a disclosed disability, and we’ll interview you.

We’d love it if you could submit your application online. If you need a different way of applying, please send an email to [e-mail].