Claims Service Manager

Ardonagh; Ossett; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance firm in the UK is looking for a proactive Claims Team Leader to lead a team of Claims Handlers. In this role, you will be responsible for coaching and developing your team to ensure excellent service delivery in the claims process. The ideal candidate should possess strong insurance claims knowledge and leadership skills. This position offers a chance to make a significant impact in the claims operations.

Qualifications

• Proven experience in claims handling and team leadership.
• Strong technical knowledge of insurance claims processes.
• Excellent communication and coaching skills.
• Ability to analyse data and produce actionable insights.

Responsibilities

• Lead and support Claims Handlers to meet performance targets.
• Provide technical claims support to the team.
• Champion continuous improvement in claims service delivery.
• Collaborate on claims strategy implementation.

Skills

Claims handling experience

Team leadership

Technical knowledge of insurance claims processes

Excellent communication skills

Data analysis ability

Job description

Are you ready to lead a dynamic team and make a real impact in the insurance claims space? Everywhen Insurance Brokers is seeking a proactive and experienced Claims Team Leader to join our Regional Claims team. This is a fantastic opportunity to take ownership of a high-performing team and drive service excellence across our claims operations.

About the Role

Reporting to the Regional Claims Manager, you will lead a team of 6–10 Claims Handlers, ensuring the delivery of an efficient, effective, and client-focused claims service. You’ll be responsible for coaching, motivating, and developing your team, while also collaborating with Claims Executives and Senior Claims Handlers to deliver our claims proposition.

Key Responsibilities

• Lead, guide, and support Claims Handlers to meet performance targets and service standards
• Provide technical claims support and be the go-to expert within the team
• Champion continuous improvement and drive service excellence
• Collaborate with the Regional Claims Manager to implement claims strategy
• Oversee complex claims issues and ensure accurate, compliant handling
• Produce and analyse claims reports for clients and internal stakeholders
• Ensure delegated authority claims are managed in line with licensing requirements
• Support client renewals with timely and accurate claims data
• Promote claims defensibility and risk management through data analysis
• Handle your own portfolio of claims in line with SLAs and operational procedures
• Ensure compliance with internal systems and reporting standards
• Act as a referral point for large or complex losses, supporting Claims Executives as needed

What We’re Looking For

• Proven experience in claims handling and team leadership
• Strong technical knowledge of insurance claims processes
• Excellent communication and coaching skills
• Ability to analyse data and produce actionable insights
• A collaborative mindset and commitment to delivering outstanding client outcomes
• Experience working within delegated authority frameworks is a plus
  

#AIB #Hybrid

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.

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