Claims Senior Executive - Asia Pacific

Standard Club Group; Newcastle upon Tyne; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player seeks a dedicated professional to manage P&I claims effectively. In this role, you will handle a diverse range of claims, build strong relationships with Members and brokers, and mentor your colleagues. Your contributions will enhance the claims process, ensuring that Members feel supported and informed. This innovative firm emphasizes a collaborative and inclusive work environment, offering opportunities for professional growth and development. Join a team that values your unique talents and fosters a culture of excellence, where you can thrive and make a significant impact.

Benefits

Competitive salary

Discretionary annual bonus

Flexible working options

Employee Resource Groups

Learning and development opportunities

Employee Assistance Programmes

Social events

Qualifications

• Degree in Law or equivalent experience in P&I claims handling.
• Strong understanding of P&I claims and insurance industry.

Responsibilities

• Handle a variety of P&I claims efficiently and cost-effectively.
• Build relationships with Members and brokers while mentoring colleagues.

Skills

P&I claims handling

Planning and organizational skills

Relationship management

Mentoring

Risk identification

Education

Degree in Law

Master Mariners Certificate

Job description

This role focuses on efficiently handling a variety of P&I claims, including complex cases, while maintaining control over strategies and providing regular updates. You'll build strong relationships with Members and brokers, mentor colleagues, and collaborate with various teams to identify risks and improve processes. Your efforts will ensure Members feel supported and informed throughout the claims process, contributing to a high-performing, inclusive team environment.

Key Responsibilities

1. Handle a high volume and variety of P&I claims, including complex and high-value matters, ensuring efficient and cost-effective resolution.
2. Maintain control of P&I claims strategy, taking input from external advisors without ceding control.
3. Provide regular, accurate, and timely reporting on new and ongoing P&I claims to the Head of P&I Claims.
4. Manage relationships with Members and brokers, ensuring high levels of service.
5. Mentor, supervise, and manage colleagues within the P&I Claims function.
6. Collaborate closely with FD&D, Underwriting, and Loss Prevention colleagues to identify risk trends and manage relationships.
7. Prepare agendas, reports, and inform the Sector of significant developments as required.
8. Support business development activities and network with Members and customers, both locally and overseas.
9. Assist with audits and improve claims handling and operational processes.
10. Ensure all duties, including file organisation, internal reporting, adherence to Claims Function procedures, and participation in out-of-hours emergency response, are performed in accordance with established procedures.

About you

Skills/Qualifications/Experience

1. Degree (preferably in Law) OR equivalent (e.g. Master Mariners Certificate) OR experience gained handling claims in a P&I club or shipping company.
2. Understanding of P&I claims and the P&I insurance industry.
3. Understanding of P&I Rules and integrated Claims Department Procedures.
4. Good planning and organisational skills with the ability to manage demanding workloads.
5. Willingness to undertake IG PANDIQ exams or read IG PANDIQ material where the material is relevant to the role.
6. Ability to assist with cases in a controlled, efficient and cost-effective manner.

The Company

Welcome to NorthStandard, one of the largest and most influential marine insurers in the International Group.

We're more than just a workplace. We're a global community of passionate maritime professionals driven and defined by our empowered, inquisitive, courageous and giving principles, and our commitment to excellence. We believe in fostering a diverse, inclusive and dynamic work environment where everyone can be themselves, thrive, and contribute their unique talents to delivering our best for colleagues, members, customers, and the communities we serve.

You will be empowered to focus on your progression, have access to development opportunities designed to fast-track your career from the day you start, and the ability to contribute to and shape our employee experience. In return, we offer a competitive salary and benefits package, while benefitting from a hybrid approach in our collaborative office spaces around the world.

We’re committed to continuous learning and development, building long-lasting internal and external relationships, and driving service excellence.

The Benefits

A competitive salary, discretionary annual bonus plan and benefit arrangements for everyone.

Flexible working: We offer a best in market hybrid working policy and are open to considering a range of flexible opportunities. This includes job-sharing, part-time roles and remote working.

Taking care of you: Our people are the most important part of our club and we constantly strive for our culture and working environment to show how much we value the contribution you make. We do this through our Employee Resource Groups, learning and development opportunities, inclusive policies and our Employee Assistance Programmes.

Social events: We host a range of get-togethers throughout the year as we believe that bringing our people together is a great way to motivate each other, inspire success, and build a stronger foundation for the club.

The Values

Empowered

By being trusted, inspired and developed.

Giving

Showing we care by sharing our attention, experience and expertise.

Courageous

Challenging relentlessly to create better outcomes.

Inquisitive

Embracing diverse perspectives and fresh possibilities.