Claims Performance Manager

AXA UK plc; Royal Tunbridge Wells; Hybrid; GBP 50,000 - 70,000; Full time

Job summary

A leading insurance provider is seeking a Claims Performance Manager in Royal Tunbridge Wells. The role involves driving cost management initiatives, improving customer experience, and overseeing claims performance reporting. The ideal candidate will have experience in financial services, a background in claims processes, and strong strategic thinking abilities. Competitive salary and benefits included.

Benefits

Competitive annual salary

Annual performance-based bonus

Contributory pension scheme

Life Assurance

Private health cover

28 days annual leave plus Bank Holidays

Qualifications

• Strong desire to broaden healthcare sector expertise.
• Experience managing large multi-disciplined programs.
• Eligibility to work in the United Kingdom.

Responsibilities

• Develop claims cost management strategy.
• Improve customer experience and clinical outcomes.
• Monitor claims performance and report findings.
• Implement claims improvement initiatives.

Skills

Insurance or financial services experience

Claims processes and systems knowledge

Healthcare sector knowledge

Strategic thinking and decision-making

Effective communication skills

Job description

Overview

We have an opportunity for a Claims Performance Manager to join AXA Health. You\'ll drive cost management initiatives that streamline our claims processes and elevate the quality of healthcare services and customer experience. We offer flexible working arrangements and a 40% (2 days) per week away from home, moving to 60% (3 days) in the future. Away from home means attendance at office locations, client visits or industry events. You can discuss flexible working arrangements with Talent Acquisition.

What you\'ll be doing

• Support the Head of Claims Performance in leading the development and delivery of the claims cost management strategy across all business functions.
• Work as part of the leadership team to identify opportunities to expand our claims reduction programme while improving customer experience and clinical outcomes.
• Manage claims performance reporting for AXA Health by spotting trends, risks and opportunities to foster a data-driven decision-making culture.
• Deliver successful implementations of claims improvement initiatives, monitor ongoing performance and adjust strategies to drive positive change for customers, employees and the business.
• Provide oversight and support of system improvements and collaborate with colleagues to build better tools and processes for future claims management.
• Create a personal plan for continued learning and development to position yourself as a claims and healthcare subject matter expert.
• Support regulatory compliance of Care & Claims Transformation initiatives, referring concerns to risk management and the Head of Claims Performance.
• Indirectly manage and coordinate across multiple areas, ensuring collaboration and alignment with department goals while supporting team performance and development.
• Coach team members and support engagement across the department to foster ownership and empowerment.

Qualifications & Requirements

• Previous experience in an insurance or financial services background.
• An understanding of claims processes and systems.
• Knowledge/experience in the healthcare sector is advantageous.
• Relevant experience in managing and contributing to large multi-disciplined programmes, with a focus on delivering cost improvements.
• Effective relationship and communication skills, both written and verbal.
• Business subject matter expert with a strong desire to broaden expertise across the wider healthcare sector.
• Strong strategic thinking and decision-making skills.
• As a precondition of employment, you must be eligible and authorised to work in the United Kingdom.

What we offer

• Competitive annual salary
• Annual company and performance-based bonus
• Contributory pension scheme (up to 12% employer contributions)
• Life Assurance (up to 10 x annual salary)
• Private health cover
• 28 days annual leave plus Bank Holidays
• Opportunity to buy up to 5 extra days leave or sell up to 5 days
• Wellbeing services & resources
• AXA employee discounts

Additional information: AXA UK is an Equal Opportunities Employer and we are committed to diversity and inclusion. We support accessibility and reasonable adjustments through our Talent Acquisition team. Screening and conduct: as a regulated financial services company, successful candidates will be subject to pre-employment checks in line with PRA and FCA requirements. Background screening will be conducted every 4 years with an annual declaration in interim years as part of the Insurance Distribution Directive (IDD). For interview preparation and feedback processes, see the candidate preparation pack and related information provided during the process.