Claims Oversight Manager – French Portfolio

RiverStone International; Greater London; Hybrid; GBP 90,000 - 120,000; Full time

Benefits offered by this job

Private Medical

Dental cover

Health & Wellness

25 days holiday

Pension

Life Assurance

Travel Insurance

Cycle To Work

Volunteer days

Training & development

Job summary

RiverStone International in London seeks an experienced insurance professional to lead as primary relationship manager for French claims portfolios, coordinating with TPAs, cedants, legal partners and internal teams to ensure fair, compliant claims handling.

The role covers portfolio oversight, audits, and support for acquisitions and portfolio transitions, with travel to Paris and other France locations, leveraging fluent French and strong stakeholder management.

Qualifications

• Fluent French required for business communication (verbal and written).
• Experience with French construction and/or decennial liability claims.
• Experience with third party administrators, delegated authority arrangements, or outsourced claims operations.
• Proven ability to manage external stakeholder relationships and influence outcomes.
• Experience conducting claims audits, oversight reviews, or performance assessments.

Responsibilities

• Serve as the primary relationship contact for French claims with a focus on decennial liability, construction, property and liability claims.
• Lead portfolio review meetings with TPAs and cedants, monitoring service standards and claims handling expectations.
• Promote best practices, reserving principles and RiverStone values across the portfolio.
• Coordinate with internal teams on audits, oversight and regulatory/commercial requirements.
• Review and reconcile third party claims data and support ingestion into internal systems.

Skills

French claims market

Stakeholder management

Audits & oversight

TPA/delegated authority

Acquisitions portfolio support

Job description

This is an exciting opportunity for an experienced insurance professional with a strong background in the French claims market, particularly within construction and decennial liability insurance. You will act as RiverStone's primary relationship manager for French claims portfolios, working closely with third party administrators, cedants, legal partners, and internal stakeholders to ensure claims are managed effectively, fairly, and in accordance with regulatory and contractual requirements. The role combines claims expertise, portfolio oversight, audit activity, stakeholder management, and strategic support across acquisitions and portfolio transitions.

Responsibilities

• Act as the primary relationship contact for claims business originating from France, with a particular focus on French decennial liability, construction, property and liability claims.
• Lead regular portfolio review meetings with Third Party Administrators (TPAs) and cedants, monitoring performance against agreed service standards and claims handling expectations.
• Promote RiverStone's values, claims handling best practices and best estimate reserving principles.
• Act as the first point of referral for applicable claims notifications and support the allocation of technical claims within the wider Claims team.
• Review, analyse and reconcile third party claims data and support its accurate ingestion into internal systems.
• Produce and analyse management information, portfolio reports and performance metrics, identifying key trends, risks and opportunities for improvement.
• Work closely with Group Claims and Delegated Authority teams to deliver a robust programme of audits in line with regulatory, contractual and Lloyd's requirements.
• Facilitate and participate in onsite and remote audits, ensuring clear outcomes, effective action plans and the promotion of best practice across delegated and outsourced arrangements.
• Monitor and track audit findings, ensuring actions are completed and emerging issues or trends are escalated appropriately.
• Partner with Compliance teams to ensure outsourcing governance requirements are appropriately documented, monitored and maintained.
• Produce high quality oversight reports and communicate findings to management and key stakeholders.
• Collaborate with Operations, Claims, Actuarial and Reinsurance teams to support portfolio performance, operational efficiency and actuarial review activities.
• Support the identification and recovery of reinsurance where applicable.
• Provide technical claims expertise and support in relation to acquisitions, due diligence exercises and portfolio transition activities.
• Attend meetings relating to new business opportunities and contribute specialist claims input where required.
• Promote a culture of Treating Customers Fairly (TCF), effective conduct risk management and regulatory compliance.
• Maintain awareness of Data Protection legislation, including UK GDPR and relevant data protection requirements.
• Undertake regular travel within France, primarily Paris, to support oversight activities, audits and stakeholder engagement.

Requirements

We are looking for a confident and technically strong claims professional who combines excellent relationship management skills with a commercial and analytical mindset.

Essential Experience

• Experience within the French insurance claims market.
• Fluent French language skills, with the ability to communicate confidently and professionally in a business environment, both verbally and in writing.
• Prior exposure to French construction and/or decennial liability claims.
• Experience working with third party administrators, delegated authority arrangements, or outsourced claims operations.
• Experience conducting claims audits, oversight reviews, or performance assessments.
• Proven ability to manage external stakeholder relationships and influence outcomes.
• Experience reviewing complex claims and portfolio data and presenting recommendations
• Must be willing to undertake regular travel to Paris and other locations within France to attend stakeholder meetings, audits and oversight activities.

Knowledge and Skills

• Experience within the French insurance claims market.
• Prior exposure to French construction and/or decennial liability claims.
• Experience working with third party administrators, delegated authority arrangements, or outsourced claims operations.
• Experience conducting claims audits, oversight reviews, or performance assessments.
• Proven ability to manage external stakeholder relationships and influence outcomes.
• Experience reviewing complex claims and portfolio data and presenting recommendations

Benefits

We believe in taking care of our team and helping our employees thrive both professionally and personally.

Our benefits include:

• Private Medical and Dental cover – Comprehensive Private Medical and Dental Insurance schemes with Bupa
• Health and Wellness –including access to our Employee Assistance Programme, Headspace
• subscription, Mental Health First aiders at each site, up to five funded counselling sessions per year,
• annual health check-up and eye test voucher
• Wellbeing Allowance – Can be used towards either physical or mental health wellbeing activities
• 25 days’ holiday per year – plus bank holidays and office closure on Christmas Eve. Holiday
• entitlement increases with length of service
• Bonus scheme – dependent on achieving individual, department and company goals
• Pension – a non-contributory defined contribution pension scheme
• Life Assurance – provides a lump sum 10 x your salary
• Permanent Health Insurance Scheme – scheme pays benefits during a prolonged period of illness or disability lasting more than 26 weeks
• Parental Leave – Enhanced Maternity, Paternity and Shared Parental Leave policy
• Training and development – Company funding for professional qualifications that would be beneficial for your role
• Volunteering and charity – triple matching donations made independently or via our Give As You Earn scheme, Give A and two paid volunteering days per year to help give back to our local communities
• Cycle To Work Scheme – a tax efficient way to purchase a bicycle
• Interest Free Travel Loan – to assist with commuting costs
• Travel Insurance – business and personal travel
• Sports and Social – active sports and social committee that organizes subsidised events

We encourage applications from everyone regardless of disability.

We are committed to encouraging equality, diversity and inclusion among our workforce, and eliminating unlawful discrimination.