Claims Oversight Manager - 6 Month FTC

Arthur; City Of London; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company is looking for a Claims Oversight Manager for a 6-month fixed term contract. This role involves supervising managing agents, driving claims performance, and developing relationships with senior stakeholders. The ideal candidate should have proven experience in claims oversight, excellent analytical skills, and a strong understanding of the UK insurance market. Join a high-performing team to influence claims standards and improve performance.

Qualifications

• Proven experience in claims oversight or operational claims management.
• Ability to analyse complex data and provide actionable insights.
• Knowledge of UK and international insurance markets and regulatory frameworks.

Responsibilities

• Monitor managing agents’ adherence to claims principles.
• Identify and mitigate potential claims performance risks.
• Develop and maintain relationships with senior stakeholders.

Skills

Claims oversight experience

Strong relationship-building skills

Negotiation skills

Data analysis capabilities

Knowledge of insurance markets

Job description

An exciting opportunity has arisen for a Claims Oversight Manager to join a dynamic oversight team on a 6 month fixed term contract, supervising managing agents and driving claims performance across the market. This role is ideal for an experienced claims professional with strong strategic insight, governance expertise, and stakeholder management experience.

Key Responsibilities:

• Monitor managing agents’ adherence to claims principles, promoting a ‘best in class’ approach
• Identify and mitigate potential claims performance risks
• Develop and maintain relationships with senior stakeholders and managing agents
• Provide quality assurance and support thematic claims reviews
• Analyse complex claims data to identify trends and critical risk areas
• Contribute to business change projects and ensure compliance with policies and procedures
• Communicate insights clearly to multiple stakeholders and influence outcomes

What We’re Looking For:

• Proven experience in claims oversight, delegated authority, or operational claims management
• Strong relationship-building, influencing, and negotiation skills
• Ability to analyse complex data and provide actionable insights
• Knowledge of UK and international insurance markets, legal principles, and regulatory frameworks
• Strategic thinker with excellent attention to detail and accountability for outcomes

This role offers a chance to shape claims oversight at a market level, influence standards, and work collaboratively with senior leaders in a high-performing team.