Claims Operations Technician

Munich Re; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Claim Operations Technician to join their dynamic team. This role is crucial in ensuring the efficient reconciliation of financial transactions within the claims portfolio. The ideal candidate will be responsible for processing payments, managing data quality, and communicating with various stakeholders. With a focus on collaboration and continuous improvement, this position offers an engaging environment where your contributions will directly impact the success of the claims operations. If you are detail-oriented and thrive in a supportive team atmosphere, this opportunity is perfect for you.

Benefits

Private medical insurance

Digital GP service

Annual health and wellbeing allowance

Hybrid working options

Flexible working hours

Generous family leave policy

Professional qualification support

Team social events

Qualifications

• Experience in claims support or similar roles is essential.
• Strong numeracy and analytical skills with attention to data quality.

Responsibilities

• Process financial transactions for claims efficiently and accurately.
• Communicate with stakeholders to ensure smooth operations.
• Assist in preparing loss runs and participate in special projects.

Skills

Claims support experience

Data quality management

Numeracy and analytical skills

Communication skills

Team collaboration

Proficiency in Excel

Proficiency in Word

Proficiency in Outlook

Education

Experience in claims support or similar

Professional qualification (preferred)

Tools

Bridge

SharePoint

Workflow tools

TPA claim-handling systems

Job description

We are specialists in offering expertise in underwriting, broking and capacity management for US Excess and Surplus (E&S) lines insurance solutions. The unique combination of broking and underwriting divisions provides the ability to quote and bind risks through in-house binding authorities, while providing customers with access to Lloyd’s, London Market companies, and Munich Re owned capacity in Germany and the US.

The Claim Operations Technician is a vital part of the MRSI/B&C Claims team.

The Technician helps to ensure timely and efficient reconciliation of financial transactions across our claims portfolio, including the processing of payments, recoveries and account replenishments.

The Technician also ensures reliable data quality in our incoming and outgoing financial records, manages communications with internal and external stakeholders and business partners, and helps to process first notices and loss and related correspondence.

Responsibilities

• Validate and accurately process financial transactions for claims that are being handled by the assigned TPAs, MGAs and coverholders. Submitted by bordereaux.
• Input payment data and issue timely payments to insureds, claimants, vendors and associated parties.
• Ensure that wire transfers are efficiently processed and recorded.
• Reconcile and process financial transactions related to account replenishments and reimbursements.
• Request, process and import third-party data submissions while identifying any issues/inconsistencies.
• Prioritize daily workload to ensure that all tasks are completed within their deadlines.
• Communicate clearly with internal and external stakeholders and with business partners.
• Demonstrate proficiency in multiple systems, including but not limited to: Bridge, SharePoint, workflow tools, and TPA claim-handling systems.
• Process incoming emails, and accurately create or update claim files based upon the incoming information.
• Triage and assign claim handlers to newly created claims based upon assignment rules.
• Assist with preparation of loss runs when requested by agents and/or underwriters.
• Participate in special projects and adhoc reporting, as required.

General Duties and Responsibilities

• To embrace and actively implement the core principles of Continuous Conversations; (Commitments, Feedback and Development) as part of daily activities and with other colleagues;
• Take ownership of and make personal and professional development a priority as part of Continuous Conversations;
• In line with Continuous Conversations, establish and achieve development aspirations and needs through the setting of commitments and giving and receiving frequent, constructive feedback (referring to resources provided for support);
• To abide by the policies and procedures of B&C.

Requirements

• Previous experience in a claims support capacity or similar
• North American Binding Authority Claims Operational experience (preferred)
• Numerate, articulate and analytical
• Ability to identify data issues and maintain data quality
• Proven ability to collaborate effectively and contribute to team success
• Verbal and written communication skills
• Proficient in Excel, Word and Outlook

This position is offered on a Permanent basis. Annual salary will be dependent on the skills and experience of the successful candidate. Annual leave - 25 days per year (plus bank holidays), increases with length of service. Health & Wellbeing – our offering includes private medical insurance for employees, their partners and their families, a Digital GP service and an annual allowance (currently £550) for any activities which support health and wellbeing. Hybrid and remote working – to support your work balance we have introduced hybrid working. You will be provided with support to work from home up to a maximum of three days per week. Flexible working hours – the opportunity to flex your working hours. Generous gender-neutral family leave policy - employees with 26 weeks’ continuous service at the Expected Week of Childbirth are eligible to receive 26 weeks full pay. Professional Qualification Support – (discretionary) financial support covering the cost of professional qualifications, including institute membership, exams, study materials and completion bonuses. Team fun – warm and social culture with regular get-togethers.

Bell and Clements is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, transgender status, religion or belief, marital status, or parental status.

At Munich Re, Diversity, Equity, and Inclusion foster innovation and resilience and enable us to act braver and better. Embracing the power of DEI is at the core of who we are. We recognize diversity can be multi-dimensional, intersectional, and complex, so we want to build a diverse workforce that includes a wide range of racial, ethnic, sexual, and gender identities; economic and geographic backgrounds; physical abilities; ages; life, school, and career experiences; and political, religious, and personal beliefs. Additionally, we are committed to building an equitable and inclusive work environment where this diversity is celebrated, valued, and has equitable opportunities to succeed.

If you are excited about this role but your experience does not align perfectly with everything outlined, or you don’t meet every requirement, we encourage you to apply anyway. You might just be the candidate we are looking for!

All candidates in consideration for any role can request a reasonable adjustment at any point in our recruitment process. You can request an adjustment by speaking to your Talent Acquisition contact.