Claims Operations Manager

Right International; United Kingdom; On-site; GBP 40,000 - 80,000; Full time

Job summary

An established industry player is seeking a dynamic Claims Operations Manager to lead their Volume Claims division. This role involves overseeing the entire lifecycle of claims operations, ensuring exceptional service delivery, and inspiring high-performing teams. You will collaborate closely with commercial partners and enhance operational processes while embracing new technologies. If you are a passionate leader ready to influence strategy and drive change in a supportive, values-driven culture, this is the perfect opportunity for you to make a significant impact.

Benefits

Career development pathways

Training support

Supportive leadership team

Values-driven culture

Qualifications

• Proven experience leading operations teams of 50–150 FTE in a claims environment.
• Strong communication skills and ability to influence at all levels.

Responsibilities

• Lead the full lifecycle of Volume Claims operations, ensuring excellent service delivery.
• Drive performance through inspirational leadership and manage operational resource planning.

Skills

Leadership

Communication Skills

Analytical Skills

Emotional Intelligence

Performance Reporting

Tools

MS Office

Power BI

Job description

Job Title: Claims Operations Manager – Volume Claims
Location: West Yorkshire
Salary: Competitive + Excellent Benefits

The Role:

Are you a driven operations leader with a passion for delivering exceptional service and driving innovation in a high-volume claims environment? Our client, a leading legal services company, is looking for a Claims Operations Manager to lead their Volume Claims division. As a key member of their leadership team, you’ll take ownership of end-to-end service delivery, inspire high-performing teams, and champion continuous improvement across the customer journey.

Key Responsibilities:

1. Lead and manage the full lifecycle of Volume Claims operations, including onboarding, digital processing, complaints handling, and customer servicing.
2. Ensure excellent service delivery to partner clients, meeting service levels, conversion targets, and budget expectations.
3. Drive performance through inspirational leadership of Team Leaders and frontline colleagues.
4. Oversee client care processes, regulatory adherence, and customer escalation resolution.
5. Manage operational resource planning and performance reporting, including productivity, handling metrics, and customer outcomes.
6. Collaborate closely with the Commercial team to support key partner relationships, lead audits, and deliver bespoke MI.
7. Enhance operational controls, process governance, and IT incident tracking.
8. Develop colleague capability through training, multiskilling, and talent pipelines.
9. Proven experience leading operations teams of 50–150 FTE, preferably in a professional services or high-volume claims environment.
10. A confident people leader, passionate about colleague development and delivering excellent service.
11. Strong communication skills, emotional intelligence, and the ability to influence at all levels.
12. Experience in performance and MI reporting, with strong analytical skills.
13. Comfortable working in a fast-paced, evolving environment and embracing new technologies.
14. Proficient in MS Office (Word, Excel, Teams, PowerPoint). Experience with Power BI or similar tools is a plus.

What will you get?

1. A supportive leadership team and a values-driven culture.
2. Opportunity to influence strategy and make a real impact.
3. Career development pathways and training support.
4. A chance to work with forward-thinking leaders and great partners.

If you’re ready to lead change, build high-performing teams, and deliver outstanding service in a forward-thinking business, we want to hear from you.

Upload your CV to Apply