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Liberty Specialty Markets is seeking a Claims Operations Manager to oversee claims handling across regions, focusing on process integrity and continuous improvement. The role encompasses project management, system enhancement, and collaboration with various stakeholders to ensure quality and compliance in claims operations.
Country: United Kingdom of Great Britain and Northern Ireland
Creation Date: 19-Jun-2025
Closing Date: 22-Jul-2025
Employment Type: Permanent
Employment Type: Full time
Ref #: 1234571713
Role Title:Claims Operations Manager
Department: Claims
Team: Claims Operations (US)
Location: UK or US
Type: Permanent
Reporting to: Senior Claims Operations Manager (US)
About the Role:
The Global Cyber Claims Ops Manager will work with the Global Cyber Claims Leader (GCCL) and Liberty International Insurance (LII) regional cyber claim professionals to deliver consistency in claims handling across North America Specialty (NAS) US, NAS Bermuda, LM Canada, LII London, LII Central, LII East, and LII West. They will lead the assessment, design, build, implementation and measurement of best practices, process integrity audits, and portfolios of work of moderate to high complexity. They will also look broadly across the organisation and relevant markets to identify opportunities for improvement in claims handling, owning engagement / collaboration with stakeholders to improve and maintain solutions. They will anticipate the depth and frequency of necessary communications and participate in ongoing planning / prioritization of work
In focus for 2025-26 are efforts related to data integrity, claims reserving, and process/strategy optimization. They will help ensure that the right work is assigned to the right resources, facilitate effective communication of value internally and externally, and drive connectivity with our partners in Actuarial, Underwriting, Risk Engineering Cyber Incident Response vendor management, and local senior claims management.
Key Responsibilities:
Liberty International Insurance is part of Global Risk Solutions and the broader Liberty Mutual Insurance Group, which is a leading global insurer. We offer a breadth of world-class insurance and reinsurance services to brokers and insureds in all major markets.
Our people are key to our success. That is why "Put People First" is one of the five Liberty values which unite us as a global organisation. We bring this to life for our colleagues through: