Claims Operations Analyst

AXA UK; London; On-site; GBP 40,000 - 60,000; Full time

Job summary

An insurance company seeks a Claims Operations Analyst in London to enhance claims processing and operational efficiencies. The role entails collaboration with various teams, ensuring compliance, and improving claims handling. Ideal candidates will possess strong organizational and communication skills, critical thinking abilities, and the capacity to thrive in a high-paced environment. This full-time position emphasizes teamwork and individual initiative.

Responsibilities

• Understand CFC’s claims process and operations of different entities.
• Stay updated with regulatory requirements related to claims handling.
• Streamline claims team processes and procedures for enhanced performance.
• Create and maintain documents for processes and guidelines.
• Update claims process mapping and flows.
• Collaborate with the Management Information team for reporting improvements.
• Work with IT to enhance claims system functionality.
• Review claims audit recommendations.

Skills

Strong organizational skills

Excellent time management

Critical thinking

Problem-solving skills

Exceptional written and oral communication

Ability to work autonomously

Ability to work in a high-paced environment

Job description

Claims Operations Analyst

Department: Claims

Employment Type: Permanent - Full Time

Location: UK - London

Reporting To: Charley Gardner

Description

As a Claims Operations Analyst, you will play a vital role in supporting the overall claims function, focusing on our UK and EU claims handling entities. You will work closely with the Claims Operations Manager and collaborate with various departments within CFC. Your contributions will be invaluable in maximizing efficiencies, ensuring compliance, and supporting strategic projects.

About the role

You will be key to promoting and driving operational efficiencies across the claims department. Your responsibilities will include but are not limited to:

• Develop a deep understanding of CFC’s end-to-end claims process and the operations of different entities.
• Stay up-to-date with regulatory requirements and developments related to claims handling, and communicate necessary steps to the Claims leadership team.
• Assess and streamline claims team processes and procedures to enhance performance, accuracy, governance, and monitoring.
• Create and maintain documents such as processes, procedures, and guidelines, and monitor adherence.
• Produce and update claims process mapping and flows.
• Collaborate with the Management Information team to improve claims reporting and dashboards.
• Work with the Product Governance Specialist to understand claims metrics and provide data and analysis to demonstrate customer outcomes monitoring.
• Review claims system functionality and work with IT to drive efficiencies and implement system changes.
• Investigate and respond to claims audit recommendations.
• Handle ad-hoc Claims Operations tasks and projects as required.

About you

The suitable candidate will posses these qualities:

• Strong organizational skills, excellent time management, and the ability to juggle multiple tasks and meet deadlines.
• Critical thinker with strong problem-solving skills.
• Exceptional written and oral communication skills, with attention to detail and the ability to communicate professionally with various stakeholders, including senior management.
• Ability to work both autonomously and as part of a team in a high-paced environment.

Core Values

Love what you do:

We show up each day ready to take on the world. Our passion and intensity set us apart and makes the difference to our colleagues, customers, brokers and carriers.

Challenge everything:

We’re never afraid to question the way that things are done and we constantly challenge ourselves and others to makes things better.

Have fun, be good:

Insurance is a serious business, but we don’t take ourselves too seriously. We make it fun to work at CFC, we welcome all viewpoints, and we treat everyone how we would expect to be treated.