Claims Notification Team Leader

ZIGUP plc; Huddersfield; Hybrid; GBP 30,000 - 35,000; Full time

Benefits offered by this job

Generous bonus based on performance

Hybrid working

Pension - employer contributions

Life assurance

Employee discounts / Benefits App

Job summary

FMG is seeking a confident, people-focused Claims Notification Team Leader in Huddersfield with hybrid working. You’ll coach and develop Customer Service Representatives, balance service delivery with performance, revenue and efficiency, and own claim progression.

Join FMG to lead a busy team, drive improvements, and participate in recruitment, training and change initiatives while maintaining strong product knowledge and data-driven decisions.

Qualifications

• Proven people manager with strong communication and leadership skills.
• Experience in fast-paced customer-service or claims environments.
• Ability to coach, review performance and drive improvements.

Responsibilities

• Lead with energy and approachability, champion FMG’s values.
• Set goals, coach via reviews, 1:1s and feedback.
• Own claim progression and service delivery, improve quality and efficiency.
• Use performance data to drive action and manage resources.
• Support recruitment, succession planning and change initiatives.
• Protect sensitive information and maintain product knowledge.

Skills

People management

Coaching

Performance management

Customer service leadership

Education

Experience in motor insurance / contact centre

Job description

Location: Huddersfield with hybrid working

Hours: 37.5 hours per week. Shifts between 8:00 and 17:00 Monday – Friday.

From first report to resolution, our Claims Notification team keeps customers moving by coordinating recovery, repairs and replacement vehicles. We’re looking for a confident, people-focused leader to inspire the team and deliver fast, professional outcomes.

You’ll coach and develop Customer Service Representatives, balancing supportive leadership with a clear focus on service, performance, revenue and efficiency.

What you’ll be doing:

• Lead with energy, visibility and approachability, championing FMG’s values.
• Set clear goals and help colleagues thrive through call reviews, feedback, one to ones and coaching.
• Own claim progression and service delivery, continually improving quality, productivity and efficiency.
• Use performance data to take focused action and keep the team on track.
• Plan resources with the leadership team to maintain service during changing call volumes.
• Resolve escalated queries quickly and confidently.
• Drive process improvements, embed change and contribute to projects, recruitment and succession planning.
• Share best practice, maintain strong product and policy knowledge, and protect sensitive information.

Join FMG as a Claims Notification Team Leader and enjoy some outstanding benefits …

Of course, there’s a great basic salary, but that’s just the beginning, our most popular benefits

include …

Salary- From £30,035 - £35,137 per annum based on experience.

Bonus - Generous bonus based on your individual and business performance.

Hybrid Working - You’ll be provided with a company laptop on completion of your probationary

period and once you're competent in the role you'll have the flexibility to work from home. Our

colleagues typically spend around 50% of their time working in the office.

Annual Leave - Start with 24 days, increasing to 26 days with service. Of course, you’ll have

public holidays too and an extra day’s leave to celebrate your birthday!

Pension - employer contributions of 3%.

Financial Benefits - Enjoy the security of free life assurance, a save-as-you earn scheme, an

employee referral scheme (earning £1,000 per referral), and our Benefits App with discounts

and cashback at top retailers like Tesco, Asda, Currys, B&Q, and Wickes.

Wellbeing Services - Access our colleague assistance programme with 24/7 GP service,

mental health support and physiotherapy plus cycle to work, eyecare vouchers, Health Cash

Plan, Dental Plan and Travel Insurance.

Community - Great working environment in our new offices with fantastic modern break out

areas, free car parking, onsite canteen, kitchen facilities, TV area, and shower facilities for those

that want to take advantage of the cycle to work scheme.

FMGive - Ditch the desk and have a fully paid working day each year dedicated to volunteering

support for our amazing local charities! Not to mention getting involved in our fantastic

fundraising events that regularly take place in and out of the office.

Motoring Benefits - Take advantage of exclusive employee vehicle-leasing schemes,

discounted repairs, and reduced rates on weekend car and van hires.

Stream - A free financial wellbeing app that gives you more control on your pay, helps you

save, provides financial advice and offers even more discounts on your shopping.

About You

• You're a proven people manager (ideally from a motor insurance/ contact centre background) with strong communication and leading skills.
• You have a strong work ethic and ability to thrive in a busy environment.
• You have an engaging personality with excellent communication and proven people management skills.
• You excel in your ability to get the best out of your team members, through strong hands‑on coaching and performance management.
• You’re highly customer and delivery focused, you thrive on working in a target driven environment where performance improvements and innovation are constantly being pursued.
• You possess a well-developed sense of financial awareness, you are someone who can see the bigger picture and work closely with peers and line managers to ensure delivery against SLA's and targets

About Us

FMG is the UK's leading independent provider of fleet incident management and specialist

vehicle recovery services. We provide outsourced incident management support, specialist

rapid response and recovery management to a wide range of insurers and blue light services.

We put our customers at the heart of everything we do, making their lives easier and taking the

stress out of accidents. Our commitment to customer service is what sets us apart.

We’re also part of something bigger - ZIGUP, a leading provider of integrated mobility solutions,

supporting customers across the UK, Ireland, and Spain. We are proud to have been awarded a

King's Award for Enterprise in 2025, recognised for our commitment to promoting opportunity

and supporting social mobility. Unlock your potential in an industry-leading business,

leaders and given the opportunity to build a career that keeps moving forward.

We’re committed to building a diverse, inclusive, and respectful workplace where everyone can

thrive. Whatever your background, experience, identity or ability, we’d love to hear from you.

identities, and abilities. If you need adjustments at any stage of the recruitment process, just let

us know. We’re here to support you.

We are agile. We are experts. We are imaginative. We are reliable.

Keep your career moving, smarter.