Claims Manager - Life Insurance

JR United Kingdom; Telford; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance provider is seeking an experienced Claims Manager to handle complex protection claims. This fully remote role involves end-to-end claims management and teamwork to enhance processes and customer experiences. Candidates must have 3–5 years in life insurance claims and excellent communication skills.

Qualifications

• 3–5 years' experience in life insurance claims, especially with protected products.
• Proven authority in claims assessment.
• Strong understanding of income protection and life claims.

Responsibilities

• Manage life insurance and protection claims from start to finish.
• Assess claims as per policy terms and organizational philosophy.
• Collaborate with various teams to improve claims processes.

Skills

Communication

Numeracy

IT Proficiency

Claims Assessment

Education

Experience in Life Insurance Claims

Tools

Workflow Management Systems

Image Management Systems

Job description

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Client:

Location:

telford, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Views:

3

Posted:

26.06.2025

Expiry Date:

10.08.2025

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Job Description:

A leading insurance and financial services provider is looking for an experienced Claims Manager to assess and manage underwritten protection claims. This is a fully remote, 6-month contract role offering a competitive daily rate and the opportunity to work within a forward-thinking, customer-focused team.

As a Claims Manager, you'll handle complex medical and financial claims with autonomy, contributing to an efficient and fair claims experience for policyholders. The role involves cross-functional collaboration and a chance to shape continuous improvement in claims processes.

Responsibilities

• Manage life insurance and protection claims end-to-end within authority limits.
• Assess claims in line with policy terms and the organisation's claims philosophy.
• Liaise with doctors, clients, service providers, and intermediaries to gather information and explain decisions.
• Handle appeals, complaints, and contribute to a customer-centric claims process.
• Collaborate with underwriting, actuarial, and client services teams to drive best practices.

About You

• 3–5 years' experience in life insurance claims, particularly with underwritten protection products.
• Proven claims authority (ability to assess claims using medical reports and documentation).
• Strong understanding of income protection, life, and/or critical illness claims.
• Excellent verbal and written communication skills, with sound numeracy and IT proficiency.
• Experience using workflow and image management systems.

If you're a skilled Claims Manager – Life Insurance ready for your next challenge, apply now to join a fast-paced and supportive remote team.