Claims Manager

NHS Resolution; Leeds; On-site; GBP 100,000 - 125,000; Full time

Job summary

A healthcare claims management organization in Leeds seeks Claims Managers with experience in clinical negligence to manage claims from start to finish. Responsibilities include handling complex cases, ensuring legal compliance, and delivering excellent customer service. This role offers a competitive salary, career development opportunities, and flexible working arrangements.

Benefits

Competitive salary and benefits package

Opportunities for career growth

Flexible working arrangements

Access to NHS Pension Scheme

Employee assistance programme

Cycle to work scheme

Qualifications

• Technical knowledge and experience of claims management in clinical negligence or personal injury.
• Evidence of managing a large caseload within strict time limits.
• Understanding of current law and relevant statutes.

Responsibilities

• Manage a portfolio of complex and non-complex cases.
• Conduct investigation, quantification, and negotiation of claims.
• Provide a professional service to members, beneficiaries, and solicitors.

Skills

Claims management

Verbal communication

Written communication

Customer focus

Job description

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The NHS Resolution Claims Management function has embarked on the next phase of transformation and expansion with a vision to deliver a single, integrated claims function, with a supportive organisational structure that avoids duplication of effort and allows teams to develop their skills.

The claims teams manage claims emanating from former PCTs and Strategic Health Authorities, which transferred to the Secretary of State. The claims teams work in an interesting and dynamic climate, all contributing to a continually improving claims service.

The opportunity

We are recruiting for Claims Managers with clinical negligence claims handling experience to join us and support our main aim by proactively managing claims from commencement to conclusion on behalf of Members and Beneficiaries of the indemnity schemes that we are responsible for as an NHS arm’s length body.

What you’ll be doing

As well as managing your own portfolio of complex and non-complex cases and conducting the investigation, quantification, and negotiation of these claims to conclusion you will be considering the issues of Breach of Duty, Causation, quantification and cost control. You will provide a professional service to Members, Beneficiaries, Claimants, Defence and Claimant Solicitors and all other interested parties.

What we’re looking for

To be considered for this opportunity you must have both technical knowledge and experience of claims management in clinical negligence or personal injury. As well as demonstrating the following:

• Evidence of successfully managing a large caseload within strict time limits and conflicting priorities.
• An understanding of current law and relevant statutes
• The ability to draft documents and complex correspondence concisely and professionally (particularly in legal areas).
• Ability to work as a team member and also collaboratively with other teams.
• Exceptional customer focus and awareness.
• Excellent verbal and written communication skills.
• Ability to focus on continuous service improvement and innovation.

What we offer in return

• Competitive salary and benefits package
• Opportunities for career growth and development
• Collaborative and innovative work environment
• Work in a progressive environment towards data-driven strategies
• A commitment to diversity, equality, and inclusion
• Access to the NHS Pension Scheme and a minimum of 27 days Annual Leave.
• Commitment to support individuals in having a work and life balance, offering flexible working arrangements

When joining the NHS family, there are a wealth of savings, discounts and support you will be able to access

• 24 hours employee assistance programme from Health Assured (EAP)
• Eye care vouchers for Specsavers
• Blue Light card, a discount service for the emergency services and the NHS
• Cycle to work scheme
• Season ticket loan scheme

At NHS Resolution (NHSR), we pride ourselves on recruiting talented individuals from a wide array of professional backgrounds. While many of our team members come from the NHS, we also welcome expertise from insurance companies, legal firms, technology sectors, and everything in between. Our commitment to diversity means we value the unique perspectives and experiences that individuals from all walks of life bring to our organisation. By fostering an inclusive environment, we ensure that our team reflects the rich diversity of the communities we serve.

About us

NHS Resolution is a not-for-profit arm’s length of the NHS working for health care providers to resolve claims fairly and to share learning across the NHS and beyond. We provide a supportive environment for our staff with specialist training and the opportunity for personal development.

NHS Resolution operates several indemnity schemes, on behalf of the Secretary of State for Health and Social Care, primarily for the handling of liability claims against English NHS Trusts and other commissioners and/or providers of NHS care. Please see our careers site for further details about us.

Additional information

To apply please provide us with a CV and supporting statement via our career portal explaining exactly what you will bring to this role and how you meet the essential criteria in terms of your background, experience and career achievements to date.

We recognise some candidates may wish to use AI to support their application. We do not prohibit such use but please clearly indicate in your application where you have used AI.

Closing date: 31 August 2025

We reserve the right to close the advertisement early, should we receive sufficient applications.

You must have the right to live and work in the UK. If you require a Visa, NHS Resolution is currently unable to support sponsorship requests.