Claims Manager

JT Search; Cardiff; Hybrid; GBP 50,000 - 80,000; Full time

Job summary

JT Search is looking for an experienced Claims Manager to lead their claims management function in Cardiff. The role demands a strategic, customer-focused individual with extensive experience in insurance claims management, regulatory knowledge, and strong leadership capabilities. You will oversee claims performance, build partnerships, and ensure compliance while shaping the company's strategic direction.

Benefits

Robust benefits package

Qualifications

• Deep experience in insurance claims management with high-value and complex claims.
• Familiarity with UK regulatory requirements and managing audits.
• Strong analytical skills and ability to assess risks.

Responsibilities

• Oversight of claims performance ensuring compliance and high service standards.
• Build partnerships with claims handlers to align with company values.
• Deliver quarterly updates to the board on claims performance.

Skills

Leadership

Analytical skills

Risk management

Relationship building

Problem-solving

Job description

Overview

JT search are delighted to work alongside a fantastic company who are seeking a dynamic and experienced Claims manager/head of claims to oversee and lead their claims management function. This critical role requires a strategic and customer-centric individual with deep expertise in insurance claims management, strong leadership skills, and a commitment to regulatory compliance and best practices.

Responsibilities

• Build, manage, and nurture effective partnerships with outsourced Claims Handlers, ensuring alignment with the company's values and customer-first approach.
• Provide thoughtful oversight of claims performance across all product lines, ensuring high standards of service and compliance and transmitting best practice across the business.
• Deliver clear, insightful quarterly updates to the board, highlighting key claims and any key developments.
• Serve as a trusted point of contact for any regulatory queries and thematic reviews relating to claims.
• Monitor and review claims data and KPIs, identifying opportunities for improvement and proactively managing risks.
• Oversee and support intermediary partners with complex or high-value claims, offering guidance and collaborative decision-making.
• Champion a customer-centric culture and contribute to shaping the company's strategic direction, ensuring the claims function supports broader business goals.
• Stay informed of regulatory changes and industry best practices, ensuring proactive compliance and ethical practices.

Qualifications

• Deep experience in insurance claims management, including handling high-value and complex claims, with a strong understanding of claims processes, KPIs, and Risk Management.
• Familiarity with regulatory requirements in the UK and experience managing regulatory relationships and audits.
• A collaborative mindset with a strong ability to build trusted relationships with partners and stakeholders.
• Confidence and credibility to influence and challenge senior leaders across the business while remaining open to diverse perspectives.
• Strong analytical and problem-solving skills, with the ability to assess risks and implement effective controls, as well as evaluate claims data and identify trends or risks.
• Organizational agility and leadership skills to manage complex claims strategies and teams as well as multiple priorities and deadlines with care and precision.
• A commitment to inclusive leadership and a willingness to learn and grow.

Day-to-day

• Monitor and review claims data and KPIs to identify improvement opportunities and manage risks.
• Provide oversight and support to intermediary partners with complex or high-value claims.
• Champion a customer-centric culture and contribute to shaping the company's strategic direction.
• Stay informed of regulatory changes and industry best practices to ensure proactive compliance and ethical practices.

Hybrid Working

Robust benefits package.