Claims Management Advisor

JR United Kingdom; Sunderland; On-site; GBP 25,000 - 40,000; Full time

Job summary

A specialist insolvency claims firm is looking for a Claims Management Advisor in Sunderland to support businesses impacted by customer insolvency. The role involves client contact, claims assessment, and providing support through the claims process, offering competitive salary and commission.

Benefits

Competitive salary with uncapped commission

Career development opportunities

Comprehensive training

Supportive team culture

Flexible or hybrid working options after probation

Qualifications

• Previous experience in sales, claims, or a customer-focused role required.
• Excellent telephone manner and written communication skills needed.
• Comfortable in a fast-paced, target-driven environment.

Responsibilities

• Contact businesses that appear on insolvency records to explain services.
• Qualify leads and gather information to determine potential claims.
• Provide regular updates to clients throughout the claim process.

Skills

Sales experience

Customer service skills

Communication

Empathy

Organizational skills

Job description

Social network you want to login/join with:

Claims Management Advisor, sunderland, tyne and wear

col-narrow-left

Client:

Staff Power Group Limited

Location:

sunderland, tyne and wear, United Kingdom

Job Category:

Other

-

EU work permit required:

Yes

col-narrow-right

Job Views:

3

Posted:

09.07.2025

Expiry Date:

23.08.2025

col-wide

Job Description:

About Us

We are a specialist insolvency claims firm dedicated to helping businesses recover what is rightfully theirs when theyve been let down by companies who continued trading while insolvent. We work at the intersection of commercial recovery, legal process, and client caresupporting organisations whove lost out through no fault of their own.

This is not just debt collection. This is about restoring trust, seeking justice, and providing genuine support to business owners whove been affected by unethical trading practices.

The Role

As a Claims Management Advisor, you will play a critical role in our mission. Youll be the first point of contact for businesses who have been financially impacted by a customer or client entering insolvency. Using public insolvency records, lead data, and internal tools, youll reach out to affected companies to assess whether they have a potential claimand guide them through their options.

This is a consultative, investigative, and relationship-led role that combines elements of sales, casework, and client support.

Key Responsibilities

• Contact businesses that appear on insolvency records as affected creditors
• Explain the services we offer in a clear, professional, and empathetic manner
• Qualify leads and gather information to determine potential claims
• Build rapport with business owners, finance teams, and decision-makers
• Manage a pipeline of live leads and opportunities using our CRM
• Liaise with our legal and investigations team to move claims forward
• Handle objections with confidence and clarity
• Provide regular updates to clients throughout the early stages of the claim process
• Meet and exceed individual and team-based KPIs

What Were Looking For

• Previous experience in sales, claims, or a customer-focused role
• Excellent telephone manner and written communication skills
• Empathy, resilience, and a strong sense of commercial awareness
• Confidence in handling sensitive financial conversations
• Organised, self-motivated, and able to manage multiple cases
• Comfortable working in a fast-paced, target-driven environment
• Familiarity with insolvency, finance, or legal terms (desirable but not essential)

Full training will be provided on the insolvency claims process.

What We Offer

• Competitive salary with uncapped commission
• Genuine career development in a growing specialist sector
• Comprehensive training and legal exposure
• A role that has real-world impacthelping honest businesses recover losses
• Supportive, energetic team culture
• Flexible or hybrid working options after probation

Interested?
Apply now and become part of a team thats redefining commercial recoveryone claim at a time.