Claims Intelligence Analyst

Acorn Group; Liverpool; Hybrid; GBP 27,000 - 36,000; Full time

Benefits offered by this job

35 days holiday

24/7 mental health support

Growth opportunities

Flexible benefits

Hybrid working

Recognition awards

Job summary

Acorn Group is seeking a Claims Intelligence Analyst to support the Counter Fraud team and other business areas. You will identify suspected fraudulent claims using our intelligence tools and produce concise reports for governance and agencies.

You will collaborate with Investigators, Underwriters and the Intelligence team to reduce claim losses and strengthen fraud detection across the group. Hybrid working is available in the UK.

Qualifications

• Knowledge of claims and underwriting best practice.
• Analytical thinker able to provide robust advice.
• Written reports with clear conclusions.

Responsibilities

• Investigate suspected fraudulent claims using intelligence tools.
• Deliver an intelligence-based product to reduce claim losses.
• Provide intelligence-led support to claims teams.
• Present complex information clearly in reports.
• Develop and maintain relationships with intelligence suppliers and law enforcement.
• Ensure compliance with DPA, FCA and related requirements.
• Report fraudulent claims to counter fraud agencies and provide evidence.

Skills

Analytical thinker

Written communication

Curious mindset

Online awareness

Organised

Attention to detail

Intelligence/Counter Fraud experience

Fraud detection tools

Tools

Fraud detection software

Intelligence analysis software

Job description

As an Claims Intelligence Analyst, you will be responsible for supporting the Counter Fraud team, along with other areas of the business. You will identify and review suspected fraudulent claims/policies through our counter fraud platforms, reporting these to counter fraud agencies when relevant. This individual will use a wide variety of fraud detection software and tools to conduct advanced intelligence investigations into suspect claims, producing your findings within a report.

You will build and maintain professional relationships with intelligence suppliers, professional bodies and law enforcement agencies. You will work closely with Investigators, Underwriters, and the Intelligence team to support the wider objective of improving fraud savings and reducing indemnity spend.

Role: Claims Intelligence Analyst

Location: Sevenoaks – hybrid working available

Working hours: Monday to Friday 9:00am - 5:30pm, 37.5 hours per week, 7.5 hours per day

Salary: £27,000 - £35,500 DOE, plus up to an additional £1,500 performance related bonus per annum, once established within your role.

What you will be doing:

• To investigate suspected fraudulent claims/policies using various intelligence tools
• To deliver a usable intelligence-based product to reduce claim losses
• To provide intelligence-led support to general claims/policy teams
• Confident in presenting complex information in a clear and concise manner
• Contribute to the continued improvements of the intelligence products & output
• Handling, analysing and evaluating highly confidential datasets and documents
• To develop an understanding of the MI Reports generated and fraud detection strategy
• To assist in the promotion of data integrity across the group
• Review and respond to Schedule 2, Part 1, Paragraph 2 requests received into the business
• Review intelligence received into the unit and ensured and exposure is identified and worked appropriately
• Perform advanced intelligence investigations relevant to the subject matter to collect, analyse and suitably record items of interest
• Help maintain and extend the Intelligence professional relationships with intelligence suppliers, professional bodies and law enforcement agencies
• Adhere to company processes and ensure that DPA, FCA, TCF and other related regulatory requirements are met
• Report fraudulent claims and policies to counter fraud agencies and subsequently provide evidence/produce witness statements

What we’re looking for:

• Knowledge of claims and/or underwriting best practice, particularly in relation to effective leakage control, risk management, quality, training and compliance
• Analytical thinker – able to analyse information quickly and use it to provide robust advice
• Written communicator – able to easily relay complex information in a written report
• Curious – an inquisitive, open-minded type who seeks out information from sources that may not always seem obvious
• Online awareness – an ongoing interest in current and emerging online trends, particularly in social networking
• Organised - good time management skills, able to work under pressure and deliver against deadlines set
• Keen eye for detail with the ability to think laterally and act through reasoned decision making
• Minimum of 1 year in Intelligence or Counter Fraud Investigations with a strong understanding of electronic fraud detection software is preferred but not essential
• Experience in using fraud detection tools and intelligence analysis software

Grow with Acorn

At Acorn Insurance, we’re proud of our Liverpool roots — and even prouder of how far we’ve come. As part of the Acorn Group, we bring over 40 years of specialist insurance expertise to the table. From humble beginnings, we’ve grown into a national leader, now employing 1,700+ people across the UK and reached a milestone £750 million in total value of insurance policies written in 2024.

We’re growing fast, with new opportunities emerging every week. That growth is largely due to the values we share:

• We run through walls for our customers and each other
• We challenge the status quo
• We succeed when we help those around us succeed
• We decide quickly when the smart thing to do is use our judgement

Benefits:

• 35 days’ holiday (including bank holidays) with additional buy/sell options
• 24/7 mental health support & free counselling available
• Grow with us: Through career fairs, leadership programs, and learning on the go!
• Flexible benefits, including early access to salary via our internal platform
• Hybrid working options to support work-life balance and individual needs
• Recognition awards, social events & more

Our Commitment to our colleague’s:

These aren’t just words — they’re the principles we live by. And we’re proud to back them up with real action, earning recognition and accreditation from leading organisations that share our commitment to people and growth:

• Mindful Employer – championing mental health and wellbeing
• Disability Confident Level 1 & 2 – creating accessible, inclusive opportunities
• Menopause Friendly accredited – supporting every stage of life
• Armed Forces Covenant signatory – honouring those who serve
• Great Places to Work 2024/25 – fostering an engaging and positive workplace culture
• Best Place to Work for Development – proud to be investing in people’s future
• Best Place to Work for Women – breaking down barriers to women's career progression

A Few Things to Know Before You Apply

We’re really excited that you’re considering joining Acorn! To help everything go smoothly, here are a couple of things to keep in mind:

• Checks & Clearances All roles at Acorn are subject to DBS and financial checks. Any offer we make will be conditional until these are completed to a satisfactory standard.
• Visa Requirements Because our training is quite comprehensive, we can only consider applicants who have at least one year remaining on their Graduate or Post-Study Work visa. At the moment, we’re not able to offer visa sponsorship.
• We’re Here to Support You We’re committed to creating an inclusive, supportive workplace where everyone can flourish. If you need any adjustments during the recruitment process—or once you’re part of the team—just let us know. Whether it’s flexible hours, adapted equipment, or a bit of extra support, we’ll work with you to make sure you can do your best work.