Claims Insight Delivery Manager

First Central Insurance & Technology Group; Manchester; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

An innovative insurance company is seeking a Claims Insight Delivery Manager to enhance claims performance through data insights. You will lead the integration of operational claims with pricing and underwriting while mentoring junior staff. Proficiency in SAS and SQL is essential. The role can be remote or based in Manchester. Ensure impactful reporting and stakeholder engagement to drive business success.

Qualifications

• Proven experience with data mining, transformation, and reporting.
• Experience in claims indemnity performance analysis.
• Strong communication and presentation skills.

Responsibilities

• Develop best-in-class Claims Insight.
• Manage link between operational claims and stakeholders.
• Deliver regular reports on claims performance.

Skills

Stakeholder management

Data tools (SAS, SQL)

Actuarial methodologies

Reporting on claims performance

Data analysis and modeling

Mentoring junior team members

Communication and presentation skills

Tools

SAS

SQL

MS Office

Job description

We’re 1st Central, a market-leading insurance company utilising smart data and technology at pace. Rapid growth has been based on giving our 1.4 million customers exactly what they want: great value insurance with an excellent service. And that’s the same for our colleagues too; we won Insurance Employer of the Year at the British Insurance Awards 2024 and our Glassdoor score is pretty high!

About the Role

We are seeking a Claims Insight Delivery Manager to join our Performance team. The role can be based remotely or at our offices in Salford Quays, Manchester or Haywards Heath, West Sussex.

As a senior team member, you will be responsible for developing best-in-class Claims Insight, managing the link between operational claims, pricing, underwriting, reserving, and external stakeholders, using data to inform business results.

You will leverage your actuarial knowledge and insights to inform reserving projections and contribute to the 5-year strategic plan.

Developing talent is important to us; you'll play a key role in mentoring junior team members and supporting their development.

Key Skills and Responsibilities

• Stakeholder management and presenting insights to executive levels
• Proficiency in SAS, SQL, or similar data tools
• Knowledge of actuarial methodologies, especially claims reserving
• Deliver regular reports on claims performance and trends
• Build and maintain data models to analyze claims data
• Present data insights clearly and effectively to drive business decisions
• Collaborate with operational and finance teams to improve claims performance
• Mentor and develop Claims Insight analysts
• Support forecasting and external benchmarking activities
• Represent the Claims Insight function in stakeholder meetings

Experience & Knowledge

• Proven experience with data mining, transformation, and reporting using SAS, SQL
• Experience in claims indemnity performance analysis
• Strong communication and presentation skills
• Leadership and team development experience
• Advanced skills in MS Office, SAS Enterprise Guide, SQL
• Understanding of actuarial and insurance industry concepts
• Analytical, problem-solving, and creative thinking skills

Behaviours

• Data-driven decision making
• Attention to detail and accuracy
• Clear communication of complex information
• Self-motivated and proactive
• Flexible, positive, and team-oriented attitude
• Decision-making initiative
• Organized and proactive
• Alignment with company values

If you're interested, we look forward to hearing from you. Apply today! We are committed to being a great place to work and supporting our colleagues.