Claims Improvement Manager

Arch; London; On-site; GBP 70,000 - 90,000; Full time

Job summary

A collaborative firm in London is seeking a Claims Improvement Manager to lead claims projects and manage transformation initiatives. The ideal candidate has a strong background in London Market claims operations with proven project management skills. Candidates should possess a degree in business or insurance and relevant certifications. This position offers the opportunity to work with cross-functional teams to improve claims processes while ensuring compliance with regulatory standards.

Qualifications

• Proven experience in London Market claims operations.
• Strong project management background; PRINCE2, PMP, or Agile certifications desirable.
• In-depth knowledge of claims systems and workflows.
• Familiarity with regulatory frameworks.

Responsibilities

• Lead and manage claims-related projects aligned with business strategy.
• Collaborate with cross-functional teams to ensure project alignment.
• Support the delivery of transformation initiatives.
• Act as key liaison between claims teams and leadership.
• Develop communication and training plans.

Skills

Excellent stakeholder management

Strong team coordination

Analytical mindset

High level of organisation

Adaptability

Collaborative approach

Attention to detail

Education

Degree-level education in business or insurance

CII Qualifications

Tools

Power BI

Tableau

Job description

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.

Role Summary

Claims Improvement Manager

Key Tasks and Responsibilities

• Lead and manage claims-related projects aligned with business strategy and regulatory requirements.
• Collaborate with IT, underwriting, actuarial, finance and operations teams to ensure project alignment across functions.
• Support the delivery of transformation initiatives including digitalisation, automation, and process optimisation.
• Act as the key liaison between claims teams and senior leadership, providing regular updates and insights.
• Lead change initiatives within the claims function, ensuring smooth transition and minimal disruption.
• Work with data teams to improve claims MI, dashboards and analytics capabilities.
• Develop communication and training plans to support staff through changes.

Skills / Competencies

• Excellent stakeholder management and communication skills.
• Strong team coordination abilities.
• Analytical mindset with problem-solving capabilities.
• High level of organisation and time management.
• Adaptability to changing priorities and fast-paced environments.
• Collaborative approach with cross-functional teams.
• Attention to detail and commitment to quality delivery.

Qualifications

• Degree-level education in business, insurance, or a related field (preferred).
• CII Qualifications (preferred)

Experience

• Proven experience in London Market claims operations (Lloyd’s and/or company market).
• Strong project management background; certifications such as PRINCE2, PMP, or Agile are desirable.
• In-depth knowledge of claims systems (e.g. ECF, CLASS) and workflows.
• Familiarity with regulatory frameworks (e.g. FCA, Lloyd’s standards).
• Experience delivering change and transformation initiatives within insurance claims.
• Understanding of data reporting tools and MI (e.g. Power BI, Tableau).

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert. Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.