Claims Handler- Travel Insurance

Yolk Recruitment; Wales; Hybrid; GBP 27,000 - 35,000; Full time

Job summary

A growing insurance services provider in Cardiff is seeking a Senior Travel Claims Handler. This full-time, hybrid role involves processing complex travel insurance claims, mentoring staff, and improving operational processes. The ideal candidate has over a year of experience in travel claims and a commitment to exceptional customer service. The position offers a salary starting from £27,000, 33 days of annual leave, and various employee benefits.

Benefits

Annual salary reviews

33 days' annual leave

Discounted gym membership

Employee Assistance Programme

Support for professional training

Qualifications

• At least 12 months' experience in a travel insurance claims environment.
• Strong interpersonal skills with the ability to build relationships.
• Confidence in meeting daily and weekly deadlines.

Responsibilities

• Review and process complex travel insurance claims and complaints.
• Proactively identify and address training needs within the team.
• Manage your caseload proactively, ensuring timely progress.

Skills

Travel insurance claims

Coaching and mentoring

Strong communication skills

Organisational skills

Customer service

Job description

Overview

Senior Travel Claims Handler – Cardiff (Hybrid Working)

Yolk Recruitment are proud to be working with a growing insurance services provider in central Cardiff, looking to welcome a senior Travel Claims Handler to their friendly and supportive team. This is a full-time, permanent position with a hybrid working model (2-3 days a week).

If you have experience in travel claims and are looking for a role where your hard work is recognised, your ideas are valued, and you'll be part of a close-knit team that genuinely supports one another, this could be the perfect next step for you. There is no late night shift patterns, and its not a contact centre role.

What you'll be doing

• Reviewing and processing complex travel insurance claims and complaints, ensuring accuracy and compliance with policy terms and industry regulations.
• Proactively identifying and addressing training needs within the team and promoting continuous learning.
• Conducting quality checks and providing constructive feedback to support development.
• Supporting the Claims Team Leader with day-to-day departmental activities.
• Acting as a role model, championing and helping to implement process improvements.
• Contributing positively to team meetings and regular performance discussions.
• Managing your caseload proactively, ensuring timely progress and resolution.
• Negotiating settlements and processing payments within agreed limits.
• Identifying and suggesting ways to improve operational processes and efficiencies.
• Ensuring quality, service standards, and productivity remain consistently high.

What you'll bring

• At least 12 months' experience in a travel insurance claims environment (essential).
• The ability to coach, mentor, and develop others.
• Strong communication skills, with the ability to build effective relationships with customers, third parties, and suppliers.
• A self-motivated approach, with strong organisational skills and the ability to work well within a team.
• Confidence in meeting daily and weekly deadlines.
• A genuine commitment to delivering exceptional customer service.

Why you'll love working here

• Salary from £27,000, depending on experience.
• Annual salary reviews to recognise your development.
• 33 days' annual leave inc bank holidays.
• Option to buy or sell up holiday per year.
• A great central Cardiff office location with hybrid working options.
• Discounted gym membership and Cycle to Work scheme.
• Employee Assistance Programme.
• Optional Healthcare Cash Plan and Denplan Dental Insurance.
• Support for professional training and qualifications, helping you grow your career.
• Regular social events to connect with colleagues.