Claims Handler - Third Party

Zego; Halifax; Hybrid; GBP 45,000 - 70,000; Full time

Benefits offered by this job

Market salary

Annual bonus

Share options

Private medical insurance

Pension

Holiday allowance

Job summary

Zego is hiring for a claims professional to manage caseloads under our claims philosophy and SLAs. You will interact with third parties, monitor costs, and push for timely settlements.

The role emphasizes proactive communication and rigorous reserving within a hybrid London-based structure. Candidates should have strong motor insurance claims experience, familiarity with MOJ/OIC portals, and solid negotiation skills.

Qualifications

• Strong claims handling experience in an insurance company (ideally Insurtech or motor insurer).
• Good working knowledge of the MOJ and OIC portals.
• Strong telephone negotiation skills and professional communication.

Responsibilities

• Manage own claims caseload following Zego philosophy and SLAs.
• Respond promptly to calls and correspondence to prevent leakage and delays.
• Monitor credit hire periods to control costs and ensure timely payments.
• Liaise with third party insurers, solicitors, and credit hire orgs to progress cases.
• Handle Personal Injury claims inside/outside MOJ/OIC portals.
• Record reserves promptly in the claims system according to Zego policy.
• Conduct liability and quantum investigations, checking for potential fraud.

Skills

Claims handling

MOJ/OIC portals

Telephone negotiation

Workload planning

Liability knowledge

Job description

About Zego

At Zego, we're on a mission to do the good thing, not the insurance thing.
Insurance hasn't changed much in over a century. The way we live, work and travel has. We're building the real-time, AI-driven infrastructure that powers innovative insurance, so good drivers get cover that works the way they actually drive.
We're not just updating insurance; We're leading the AI evolution in insurance

For us, AI isn't a line on a roadmap or a buzzword on a slide. It's our operating reality, and it's how we build products that back drivers instead of the old insurance playbook.
We don't do things slowly, and we don't do bureaucracy. We back high-performance builders who want ownership, early responsibility and the chance to do the most career-defining work of their lives. You'll get the space to try things, the tools to move fast, and the room to see your ideas reach millions of drivers.

Do not take our word for it. Read what Zegons say about us on Glassdoor.

If you're ready to build the future of insurance, we're hiring.

What you will be doing

• Managing your own claims caseload in accordance with the Zego claims philosophy, claims handling procedures and service level agreements.

• Responding proactively to incoming telephone calls and correspondence to avoid leakage and delays

• Monitoring ongoing credit hire periods to drive down claim costs and raising payments promptly and accurately.

• Liaising and negotiating with third party insurers and solicitors as well as credit hire organisations to progress and settle claims efficiently, with a pragmatic approach to claims handling.

• Work on Personal Injury claims inside and outside of MOJ/OIC portals.

• Entering reserves accurately and promptly into the claims system in accordance with Zego reserving philosophy.

• Conducting liability and quantum investigations, whilst considering whether there is potential for fraud.

What you will need to be successful

• Strong Claims handling experience in a insurance company - desirably with an Insurtech or Motor Insurance provider.

• Good working knowledge of the MOJ and OIC portals

• Strong telephone negotiation skills.

• Ability to plan, organise and prioritise own workload.

• Sound knowledge of liability scenarios as well as a good sense of commercial awareness.

The Zego ways of working

Teams work better with time to collaborate and space to get things done. We call it Zego Hybrid: some of us are in our central London office weekly, others monthly or quarterly. It's about finding the balance between face time and focus that produces great work and a healthy life around it.

We also make a point of getting everyone in the same room. Teams come together every quarter, and once a year the whole company does, properly. It's a serious investment and consistently one of the best parts of the year.

Here is what the last one looked like.

Benefits

Market-competitive salary, benchmarked against your function and reviewed every year

Annual performance bonus, linked to company performance and your contribution

Share options, a real stake in the company and a share in the future you build

Private medical insurance, for you and your family

Pension, generous holiday, and £1,000 a year to spend on getting to the office or learning something new

Cutting-edge systems and tools, so you always have what you need to drive your impact

Ready to do the most impactful work of your career? We want to hear from you.

Zego, leading the AI evolution in insurance.

Equal opportunities

We're an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of race, religion, national origin, gender, sexual orientation, age, marital status, or disability status.