Claims Handler/Paralegal - Professional Indemnity

DAC Beachcroft; Bristol; On-site; GBP 25,000 - 30,000; Full time

Benefits offered by this job

Flexible working arrangements

Job summary

A leading law firm is seeking a claims handler/paralegal to join their Professional Negligence Team in Bristol. This role involves managing lower value professional indemnity claims as well as Directors and Officers and Employment Practices Liability claims. Responsibilities include case management, client correspondence, and maintaining communication with insurers. Ideal candidates will have a strong academic background and be proactive with excellent communication skills. Flexible working arrangements are available.

Qualifications

• Previous experience as a claims handler is beneficial but not essential.
• Mature attitude with a desire for a long-term career in this field.

Responsibilities

• Manage a caseload of lower value claims under supervision.
• Draft correspondence to clients and maintain contact with insurer.
• Instruct experts and complete administrative tasks.

Skills

Excellent academic record

IT literate with Word and Excel

Confident communication skills

Attention to detail

Ability to work under pressure

Team oriented

Proactive and initiative-driven

Education

Graduate calibre

Job description

Department: Professional and Commercial Risk - Claims Handling

Location: Bristol

Description

Our Professional Negligence Team specialises in advising professionals and their insurers when negligence claims arise. We work across a variety of service lines, including law, construction, architecture, property consultants, financial services, and accounting, offering tailored advice for each sector. Our expertise covers a wide range of claims, from straightforward disputes to complex, high‑value cases, assessing professional standards and mitigating risks for our clients. We also handle Management Liability claims i.e. directors and officers and employment practices liability claims.

We take a proactive approach to resolving disputes, often employing creative solutions to avoid litigation where possible. The team is also well‑versed in alternative dispute resolution methods, such as mediation, helping to achieve favourable outcomes efficiently and cost‑effectively. Through our deep knowledge of industry‑specific standards and regulations, we ensure that our clients receive expert guidance on navigating claims in their respective fields.

The Professional Negligence Team sits within the wider Professional and Commercial Risks team in our Bristol office. The team is ranked in Tier 1 in both the Legal 500 and Chambers directories, with a number of leading individuals named. It includes commercial litigation together with the longest established professional negligence team in Bristol, acting for most of the leading insurers, as well as large professional services firms themselves including leading global surveyors, solicitors and insurance brokers. Alongside the team sits a market‑leading claims handling team, DAC Beachcroft Specialist Claims Services, handling several thousand professional indemnity claims on an outsourced basis on behalf of London Market Insurers.

This role is a claims handling/paralegal role within the Professional Negligence Team handling Professional Negligence claims, Directors and Officers and Employment Practices Liability claims.

Key Responsibilities

• Manage a caseload of lower value claims under supervision. This will include developing a knowledge of professional indemnity law, employment practices liability, insurance law and coverage issues as well as the civil procedure rules and aspects of alternative dispute resolution. The role will provide training and supervision with a view to enabling you to independently assess liability and quantum, and advise on strategy for a claim.
• Conduct the review of new cases.
• Draft correspondence to clients.
• Maintain ongoing contact with the insurer and insured professional throughout the process to report on progress and take further instructions.
• Instruct experts and external counsel where appropriate.
• Complete administrative tasks.
• Handle confidential information in line with the firm’s data security protocols.

Skills, Knowledge and Expertise

• Graduate calibre with an excellent academic record.
• Previous experience of working as a claims handler or similar within the field of professional indemnity is useful but not essential.
• IT literate with working knowledge of Word and Excel.
• Able to work to deadlines, prioritise own workload effectively under pressure and manage conflicting priorities.
• Proactive and demonstrating initiative in driving forward matters on own accord, seeking guidance and input from others where appropriate.
• Very good attention to detail and accuracy with drafting.
• Team oriented. A collegiate approach to sharing knowledge and working with colleagues across locations is essential.
• Committed and enthusiastic with a mature attitude to work and a desire to commit long term to a career in this field.
• Confident oral and written communication skills.

We are happy to talk flexible working with our Flex Forward scheme. We would encourage you to talk to us about our approach to flexible working during the hiring process if you would like to explore this further.

Note for Recruitment Agencies

DAC Beachcroft manages all vacancies via our in‑house recruitment teams, prioritising direct sourcing and referrals. When external support is required, roles are released to selected agencies on our Preferred Supplier List (PSL).

Speculative CVs sent to any DAC Beachcroft employee without prior instruction from our recruitment teams (LLP and CSG) will not be accepted, and no fees will be payable.

For PSL queries, please contact: [e-mail] or [e-mail]