Claims Handler/Paralegal

RPC; West of England; On-site; GBP 26,000 - 38,000; Full time

Job summary

RPC's Property & Casualty team in Bristol is seeking a Claims Handler / Paralegal to manage a small load of subrogated recovery matters and assist on higher value claims for insurers.

The role offers autonomy on suitable cases and opportunities to handle varied matters from £10,000 to multi-million values, with focus on client service and professional development.

Qualifications

• Experience in claims handling and/or paralegal work is desirable.
• Familiarity with Civil Procedure Rules and insurance matters is beneficial.
• Strong communication skills, both written and oral, and ability to manage deadlines.

Responsibilities

• Manage a caseload of property insurance claims (lower value) and assist with higher value claims, including subrogated recoveries.
• Deliver high-quality, timely outputs to clients and adhere to practice standards and SLAs.
• Capture and report Management Information per client requirements and internal policies.
• Contribute to development and improvement of team processes and client service.

Skills

Claims handling

Paralegal experience

Litigation experience

Communication skills

Attention to detail

Tools

Microsoft Office

Job description

The Property & Casualty (P&C) team is part of the firm's Insurance Group and has a well-established client base, acting for the vast majority of household and commercial property Insurers in the market, as well as some large insureds and cover holders. The team handles a wide variety of claims arising out of property damage, including (amongst other things) fire, water, subsidence, construction and impact damage.

The role

Our Property & Casualty team is seeking a Claims Handler / Paralegal to join their vibrant and growing team in Bristol. The role involves running a small case load of subrogated recovery matters and assisting on a number of higher value subrogated recovery matters on behalf of a range of insurers.

The successful candidate will have the opportunity to run a property recovery claim from first instruction, through the pre-action stage and into proceedings when necessary. A familiarity with Civil Procedure Rules is therefore necessary. The work will be varied, interesting and challenging and where you show you can run the cases successfully, you will be given autonomy to stamp your own mark on the files; there will be the opportunity to work on matters varying in value from £10,000 all the way up to millions of pounds. You will also get involved with business development and client initiatives, where appropriate.

In addition, you can expect to:

• Manage a caseload of Property Insurance claims of lower value and assist with higher value claims to include subrogated recovery matters, coverage and defence liability instructions.
• Deliver a high quality and timely output to clients, ensuring high levels of client service and alignment with agreed working practices and client service level agreements.
• Capture and collate required Management Information in accordance with agreed practice for clients.
• Contribute to the development and improvement of the team's service, support, processes and procedures.

Knowledge, skills and experience

• Claims handling and/or paralegal experience. Experience in this area of work is desirable.
• Litigation experience and a familiarity with Civil Procedure Rules. Experience in insurance is desirable but not essential.
• An ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
• A commercial, committed and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
• A good knowledge of legal procedures.
• Excellent communication skills, both orally and in writing.
• Able to demonstrate good initiative and problem-solving skills but be conscious of when to consult others.
• Attention to detail with good organisational skills.
• High level of confidentiality and integrity.
• Committed to being part of a supportive, inclusive and collaborative firm culture.
• A good knowledge of Microsoft Office.

About us

RPC is where you'll thrive. You'll join a team that leads by working together, where diverse perspectives are valued, curiosity is encouraged, and everyone pulls in the same direction to deliver commercially minded work that makes a real difference for our clients. It's this collaborative approach that's building RPC to become the destination firm in our chosen markets.

We work with the biggest names in retail, insurance, technology, media and the professional and financial services worlds. Our international reach means we support clients wherever their business takes them. It's this focus that provides the platform for deep experience with the clients and matters that define our sectors.

As a lawyer or business services professional, you'll be a part of a firm that inspires belonging – where people are involved, valued and trusted to do their best work. Flexibility and trust sit at the heart of how we work.

And we're not standing still. Across every one of our offices, we're deepening our international reach and investing in where we're headed. RPC is a firm with momentum, and there's real opportunity to help shape it.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that’s during the recruitment process or throughout your time at RPC, we’re here to help.

Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.

Recruitment policy

RPC manages all vacancies via our recruitment team. When external support is needed, roles are released to select agencies subject to RPC standard terms and conditions.

Speculative or unsolicited CVs or profiles sent to any RPC employee or partner will not be accepted as an introduction, and no fee will be payable. For full details of our Agency Policy, please go to our website.