Claims Handler/ Paralegal

RPC; Bristol; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading law firm in Bristol is seeking a Claims Handler to manage a caseload of property insurance claims. The role requires experience in claims handling and familiarity with Civil Procedure Rules. You will deliver high-quality service, manage client relationships, and contribute to business development initiatives. The ideal candidate demonstrates excellent communication skills and a proactive approach to client needs.

Qualifications

• Experience running a caseload and familiarity with Civil Procedure Rules.
• Strong understanding of legal procedures and client service.
• Ability to build relationships and respond to client needs.

Responsibilities

• Manage a large caseload of Property Insurance claims.
• Deliver timely outputs while maintaining high client service levels.
• Contribute to team service development and improvement.

Skills

Claims handling experience

Excellent communication skills

Attention to detail

Problem-solving skills

Proactive client service

Tools

Microsoft Office

Job description

Overview

The Property & Casualty (P&C) team is part of the firm's Insurance Group and has a well-established client base, acting for the vast majority of household and commercial property insurers in the market, as well as some large insureds and cover holders. The team handles a wide variety of claims arising out of property damage, including fire, water, subsidence, construction and impact damage.

The Team

The P&C Insurance team spans London and Bristol. There is currently 1 Partner, 1 Of Counsel, 3 Senior Associates, 8 Associates, 3 Claims Handlers and 1 Litigation Executive in the Bristol team.

The Role

Our Property & Casualty team is seeking a Claims Handler to join their vibrant and growing team in Bristol. The role largely involves running a caseload of subrogated recovery matters on behalf of a range of insurers. The successful candidate will have the opportunity to run a property recovery claim from first instruction, through the pre-action stage and into proceedings when necessary. A familiarity with Civil Procedure Rules is therefore necessary. The work will be varied, interesting and challenging and where you show you can run the cases successfully, you will be given autonomy to stamp your own mark on the files; there will be the opportunity to work on matters varying in value from £10,000 up to millions of pounds. You will also get involved with business development and client initiatives, where appropriate.

In Addition, You Can Expect To

• Manage a large caseload of Property Insurance claims.
• Deliver a high quality and timely output to clients, ensuring high levels of client service and alignment with agreed working practices and client service level agreements.
• Capture and collate required Management Information in accordance with agreed practice for clients.
• Contribute to the development and improvement of the team's service, support, processes and procedures.

Knowledge, Skills And Experience

• Claims handling experience, including running a case load.
• Litigation experience and a familiarity with Civil Procedure Rules. Experience in insurance is desirable but not essential.
• An ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
• A commercial, committed and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
• A good knowledge of legal procedures
• Excellent communication skills, both orally and in writing
• Able to demonstrate good initiative and problem-solving skills but be conscious of when to consult others
• Attention to detail with good organisational skills
• High level of confidentiality and integrity
• Committed to being part of a supportive, inclusive and collaborative firm culture
• A good knowledge of Microsoft Office