Claims Handler - Office Based Role ( Local Glasgow Applicants only)

TN United Kingdom; Kingston upon Hull; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

An exciting opportunity awaits in a dynamic environment where customer service is paramount. As a Claims Handler, you will play a vital role in delivering high-quality assistance to clients during their most challenging times. Your expertise in communication and decision-making will be essential as you navigate claims processes and foster positive relationships with customers. Join a supportive team culture that values productivity and collaboration, and contribute to a streamlined service that makes a real difference. If you're ready to take on this rewarding challenge, we want to hear from you!

Qualifications

• Ability to build rapport with customers to resolve issues.
• Self-motivated with strong organizational skills.

Responsibilities

• Handle and resolve enquiries from customers and external contacts.
• Negotiate settlement of claims within authority limits.

Skills

Communication Skills

Time Management

Decision Making

Customer Service

Education

High School Diploma

Job description

Claims Handler - Office Based Role (Local Glasgow Applicants Only), Hull

Client: WNS Global Services

Location: Hull, United Kingdom

Job Category: Other

EU work permit required: Yes

Job Reference: ab8245d73aa3

Job Views: 3

Posted: 08.05.2025

Expiry Date: 22.06.2025

Job Description

Are you customer focused? Is a customer at the centre of your thoughts?

Are you ready to join an exciting team in a hybrid / remote environment?

Then this is the role for you!

We are looking for Claims Handlers / Customer Service Representatives to join WNS Assistance on behalf of our client.

As a Claims Handler, you will deliver high quality customer service to our customers at the time they need you the most.

What you will be doing

1. Promptly handle and resolve all enquiries from both customers and external contacts to ensure delivery of our streamlined claims service.
2. Establish timely reserves within authority limit by estimating the value of claims.
3. Identify potential Recovery and Fraud claims.
4. Maximise Productivity within the Team.
5. Follow established claims handling procedures for low complexity, low exposure claims to ensure consistency and quality claims service.
6. Negotiate settlement of claims within authority limits.
7. Contribute to a positive and supportive team culture.

Qualifications

1. The ability to utilise a variety of communication approaches to build rapport and a positive relationship to help resolve a customer predicament.
2. A conscientious, positive enthusiastic approach to work and maintain good relationships with customers and colleagues.
3. Self-motivated with the ability to work as part of an office based or remote team.
4. Excellent time management and organisational skills.
5. Good decision making skills.
6. Previous call centre experience is essential.
7. Previous property insurance experience preferred but not essential.

Additional Information

Local Glasgow based applicants required.