Claims Handler - Marine/Fine Art/Specie/Ports Terminals

Travelers Insurance Co. Ltd.; London; Hybrid; GBP 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a Claims Handler to join their dynamic team specializing in Marine, Fine Art, and Ports claims. In this exciting role, you will manage a diverse portfolio of high-value claims, ensuring exceptional service and fair resolution. You will collaborate closely with underwriters and legal experts, utilizing your analytical skills and expertise to navigate complex cases. This is a fantastic opportunity to be part of a specialist team in a fast-paced environment, where your contributions will have a significant impact on the success of the organization. If you are passionate about claims handling and eager to make a difference, this role is for you.

Benefits

£1500 new joiner bonus

Hybrid work flexibility

Training and development opportunities

Qualifications

• Experience in specialty insurance claims and handling high-value claims.
• Strong analytical skills and ability to navigate sensitive claims.

Responsibilities

• Manage a diverse portfolio of claims ensuring efficient resolution.
• Collaborate with underwriters, brokers, and legal experts on claims.

Skills

Analytical Skills

Negotiation Skills

Communication Skills

Customer Focus

Judgment and Decision Making

Education

Minimum of 5 GCSEs including Maths and English

ACII qualification (preferably working towards)

Certificate in London Market Insurance (preferably working towards)

Job description

Claims Handler - Marine/Fine Art/Specie/Ports Terminals

Join to apply for the Claims Handler - Marine/Fine Art/Specie/Ports Terminals role at Travelers Europe.

We are seeking a Claims Handler to join our dynamic team, specialising in Marine, Fine Art, Specie, and Ports & Terminals claims.

In this role, you will manage a diverse portfolio of claims, ensuring efficient and fair resolution while delivering exceptional service to clients and stakeholders. You will collaborate closely with underwriters, brokers, and legal experts to assess claims, negotiate settlements, and provide expert guidance on complex cases.

The ideal candidate will have experience in specialty insurance claims, strong analytical skills, and the ability to navigate high-value and sensitive claims with professionalism and precision. This is an exciting opportunity to be part of a specialist team in a fast-paced and evolving sector.

Travelers Europe currently offers flexibility to employees who wish to work on a hybrid basis in accordance with our Hybrid Work Arrangements Policy, which entails full-time employees working three days a week in the office and two days at home (or pro rata for part-time employees).

This role is eligible for a £1500 new joiner bonus. If you are successfully referred by an employee at Travelers Europe, both you and the person who referred you could be eligible for this bonus.

What Will You Do?

• Analyses and applies policy coverage accurately to all assigned claims.
• Investigates assigned claims.
• Negotiates and settles claims proactively in accordance with Company guidelines and best practices.
• Reserves claims accurately in accordance with Company guidelines and best practices.
• Ensures that Company service standards are upheld.
• Instructs, liaises with and manages external vendors and monitors the quality and cost of their services, ensuring required technical and service standards are met.
• Authorises claim payments and reserves within agreed claims handling authority.
• Provides technical advice. Develops and maintains effective business relationships both externally and internally.
• Works as a team member providing such support as required by other members of the team and fully participates in individual and shared project work.
• Assists Senior Claim Professionals and others with larger and more complex claims, where required.
• Openly communicates knowledge of his/her actions with manager and colleagues in order to consider and better understand the impact on other technical, operational, sales and financial disciplines.
• Proactively participates in training and other learning and development activities to maintain and enhance technical knowledge and other skills.

What Will Our Ideal Candidate Have?

• Possess and demonstrate a level of general technical knowledge and other skills sufficient to handle assigned caseload of claims within designated handling authority.
• Preferably has experience in claim handling environment within London Market.
• Is capable of handling claims competently in line with required technical standards, best practices and service level standards.
• Intermediate communication skills.
• Intermediate business perspective.
• Intermediate ability to build collaborative relationships.
• Intermediate openness to influence, flexibility.
• Demonstrates intermediate accountability and credibility.
• Intermediate ability to think analytically and strategically.
• Advanced customer focus.
• Intermediate ability to exercise sound judgment and decision making.
• Intermediate ability to work effectively as part of a team.
• Preferably currently working towards ACII qualification.
• Preferably working towards Certificate in London Market Insurance.

What is a Must Have?

• Minimum of 5 GCSEs including Maths and English or equivalent level of education.
• Some prior insurance related activity experience (e.g. paralegal, insurance operations, insurance broker).

Seniority level

Associate

Employment type

Full-time

Job function

Other

Industries

Insurance