Claims Handler - Management Services

AXA UK; London; On-site; GBP 35,000 - 48,000; Full time

Job summary

A leading (re)insurance broker seeks a Claims Handler for its expanding Marine Claims team in London. You'll be responsible for processing claims, advising clients, and ensuring adherence to regulations while fostering strong client relationships. Join a company committed to integrity and equal opportunities in a dynamic industry.

Benefits

10% pension contribution

Private Medical Insurance

Minimum of 25 days annual leave

Life Assurance

Enhanced Leave Options

Qualifications

• Experience in handling Marine Hull claims preferred.
• Ability to manage client communications and documentation effectively.
• Strong understanding of compliance regulations.

Responsibilities

• Provide advice on Marine Hull claims.
• Process claims documents and manage inquiries.
• Develop relationships with clients and ensure compliance.

Skills

Client Relationship Management

Claims Processing

Compliance Knowledge

Education

Relevant qualifications in Insurance or Claims Handling

Job description

Miller is a leading specialist (re)insurance broking partnership with offices in London, Ipswich, Bermuda, Brussels, Paris, Singapore, and Switzerland. Our network has grown to over 900 colleagues.

We act with integrity, make principled decisions, and provide clear, honest, and unbiased advice. Our reputation is built on keeping promises to clients, markets, and each other.

We are seeking a Claims Handler for our Marine Claims team, which is currently experiencing significant growth. The exposure level in this role will be substantial!

Role Responsibilities

1. Provide advice to clients regarding Marine Hull claims as needed.
2. Process all claims documents promptly and respond to related inquiries.
3. Handle client monies securely, efficiently, and in an auditable manner, proactively managing payments.
4. Maintain and update in-house systems accurately.
5. Develop and sustain strong relationships with clients and the market.
6. Perform quality control checks on all documentation.
7. Adhere to Miller’s policies, procedures, training materials, and controls, ensuring compliance with legal, regulatory, and financial crime legislation.
8. Comply with external rules such as Lloyd’s byelaws and FCA regulations.
9. Promote Miller’s brand and values to enhance its market reputation.

Benefits

In addition to a competitive salary, we offer a comprehensive benefits package including:

• 10% pension contribution from Miller, with additional matching of employee contributions up to 5%.
• Private Medical Insurance
• Medicare cash plan
• Minimum of 25 days annual leave, with options to buy more
• Life Assurance
• Income Protection
• Critical Illness cover
• Enhanced Maternity, Paternity, Adoption, and Shared Parental Leave

** Miller is committed to equal opportunities and fostering an inclusive workplace for all.