Claims Handler (hybrid working/global broker/non-call centre based)

GB001 Marsh Ltd; Norwich; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading global insurance broker is seeking Claims Handlers for their Norwich office, offering a hybrid work model. Candidates with strong attention to detail and communication skills are encouraged to apply, regardless of previous experience. This role offers extensive training and opportunities for career growth within a supportive and inclusive environment.

Benefits

Professional development opportunities

Inclusive culture fostering collaboration

Career growth and benefits

Qualifications

• Strong attention to detail and methodical approach required.
• Good planning and organizational skills needed.
• Ability to learn technical information quickly.

Responsibilities

• Managing claim notifications and collection requests.
• Negotiating with insurers for beneficial settlements.
• Reviewing policy wordings for claims outcomes.

Skills

Attention to detail

Communication skills

Analytical skills

Planning and organizational skills

Numeracy skills

Education

Good educational background

Job description

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Claims Handler (hybrid working/global broker/non-call centre based), Norwich

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Client:

GB001 Marsh Ltd

Location:

Norwich

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

7500b98225e3

Job Views:

3

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Description:

We are seeking talented individuals to join our claims teams in Norwich. These are hybrid roles, requiring at least three days a week in the office.

Full training and support will be provided. If you excel in delivering high-quality service with attention to detail and strong communication skills, we want to hear from you! Previous claims or insurance experience is preferred but not essential; entry-level candidates with a genuine interest in insurance are welcome.

Note: These roles are technical, working on large, complex, global insurance contracts involving multiple insurers and high-value placements. They are not call centre roles.

You will gain excellent exposure to the commercial insurance industry and work autonomously to deliver outstanding service while developing expertise.

Responsibilities include:

1. Managing claim notifications, updates, and collection requests.
2. Negotiating with insurers/suppliers for beneficial settlements.
3. Reviewing policy wordings for optimal claims outcomes.
4. Meeting standards for accuracy, service, and performance targets.
5. Handling and case managing complex and contentious claims issues.

Requirements:

1. Strong attention to detail and a methodical approach.
2. Good planning and organizational skills.
3. Ability to quickly learn technical information.
4. Analytical skills to resolve complex queries.
5. Excellent communication skills.
6. Good numeracy skills.
7. Adaptability and continuous improvement mindset.
8. Good educational background.

Preferred:

1. Previous claims handling or insurance experience.
2. Leadership experience for senior roles.
3. CII qualifications or willingness to study for them.

Why join us:

• Professional development opportunities and supportive leadership.
• Inclusive culture fostering collaboration and innovation.
• Career growth, benefits, and rewards.

Marsh, part of Marsh McLennan, is a leading global insurance broker and risk advisor. We are committed to diversity, inclusion, and flexible working arrangements, expecting colleagues to work at least three days in the office weekly, with designated 'anchor days'.