Claims Handler (Fully Home

Aston Charles; Norwich; Remote; GBP 28,000 - 30,000; Full time

Job summary

A leading Insurtech company seeks an experienced Claims Handler to manage low severity claims from home. With a competitive salary and potential for progression, this role requires at least 2 years of industry experience, strong task management, and a focus on excellent customer service.

Benefits

Support towards professional qualifications

Top of the range Apple MacBook with additional screens

Qualifications

• At least 2 years' experience in claims handling.
• Background in insurer, broker, or loss adjusting.
• Ability to work independently and organize tasks effectively.

Responsibilities

• Handle a high volume of low severity claims including Property and Public Liability.
• Provide excellent client service while managing diverse stakeholder communication.
• Work autonomously in a supportive home-based environment.

Skills

Motivation

Task management

Communication

Problem-solving

Client service focus

Job description

Claims Handler (Fully Home-Based) - Norwich

Job Type: Permanent Sector: General Insurance Specialism: Claims Location: London & South Town/City: Norwich Salary range: £20, 000 - £29, 999, £30, 000 - £39, 999 Salary Description: £28K - £30K plus benefits Posted: 08-Jul-25 Start Date: ASAP Recruiter: Aston Charles Job Ref: JH-3122EX Job Views: 13

A true ‘digital disrupter’, this cutting-edge Insurtech is turning the claims landscape on its head; challenging the status quo and the previously accepted norms – and delivering fantastic customer outcomes as a result!

This ‘Third Party Administrator – with a difference’ is the brainchild of several insurance veterans with rich pedigrees in utilising state-of-the-art technology to tackle longstanding problems in the claims industry. Cash rich, it has been backed by a number of specialist VC firms, and has long-term agreements in place with some of the best-known MGA’s on the planet.

This is a 100% home-based role, where you will be provided with all the tools needed to make a real success of this role (including a top of the range Apple MacBook with additional screens etc), and benefiting from an extremely friendly and supportive team environment.

Due to having long-term deals in place with a number of MGA’s (each with diverse books of business), the need has arisen for an experienced Claims Handler to join the team. Here, you will be handling a high volume of low value and low severity claims, including Property, Public Liability and Products Liability losses. Candidates from an insurer, broker or loss adjusting background will be considered, but it is essential that you have at least 2 years’ experience in any of the above classes of business.

As this role is 100% home-based, you must be highly motivated and able to work under your own steam, with minimal supervision (but lots of support!), and you’ll be well-organised with excellent task-management skills. As you’d expect from a disruptive Insurtech firm, you should be client service-focused, with a can-do attitude, and pride yourself on your problem-solving skills and innovative approach to delivering excellent client outcomes. As you will be dealing with stakeholders from all walks of life, and dealing with a wide variety of losses, you must have excellent communication and rapport building skills, with the ability to have difficult conversations, whilst demonstrating empathy.

You will receive a generous basic salary of between £28,000 - £30,000 per annum (Negotiable, depending on experience), plus a range of company benefits, including support towards professional qualifications. For the ambitious, the sky really is the limit! With more high-profile MGA’s being onboarded all the time, there is clearly going to be a myriad of opportunities for progression in the short, medium and longer term!

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