Claims Handler - CH2

TN United Kingdom; Liverpool; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

An innovative firm is on the lookout for a Claims Handler to join their Liverpool team. This role involves managing a caseload of pre-litigated motor claims, ensuring high service standards, and mentoring junior team members. With a hybrid working model, you will enjoy flexibility while contributing to a dynamic team. The company values innovation and collaboration, making it a great place for professionals passionate about claims handling and customer service. If you have the necessary experience and skills, this is an exciting opportunity to advance your career in a supportive environment.

Benefits

Davies Incentive Plan

25 days holiday

Simply Health Care Cash Plan

24/7 online GP

Death In Service

Pension contribution

Cycle to Work Scheme

Season Ticket Loan

Access to online discount sites

Discounted tickets for Merlin Attractions

Qualifications

• Experience managing pre-litigated motor claims up to £25k.
• Ability to mentor and support new team members.

Responsibilities

• Manage a caseload of pre-litigated motor claims efficiently.
• Interact and communicate effectively with clients.

Skills

Claims Handling Experience

Customer Service

Negotiation Skills

Attention to Detail

Organizational Skills

Tools

Microsoft Word

Microsoft Excel

Email Communication

Job description

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Do you have MOJ/OIC Claims Handling experience? If so, Keoghs are seeking a Claims Handler (CH2) to join their Liverpool team. The claims handler will be responsible for managing a caseload of pre-litigated and Low Value Pre-Litigated Motor Claims for our Corporate clients.

Key Accountabilities

1. To effectively and efficiently manage a caseload of pre-litigated motor claims up to £25k, including high value/complex matters from inception to settlement.
2. Identify cases for early litigation with high prospects of success and low risk.
3. To support delivery of consistently high levels of service and productivity.
4. To work closely with colleagues within the firm to deliver high service standards.
5. To input accurate data and ensure data maintenance.
6. Interact and communicate with clients.
7. Mentoring, training, and to be the technical referral point for other team members.

Working Hours

35 hours per week, Monday – Friday 9am – 5.00pm with 1 unpaid hour for lunch.

Primary location is Liverpool. This role is hybrid, working 1 day in the office and 4 days from home.

Experience, Skills and Qualifications

• ULR RTA handling experience of pre-litigated matters is essential; litigation knowledge is desirable.
• Full claim cycle experience, from initial quantum assessment, liability investigation, to settlement negotiation.
• Experience using Microsoft Word, Excel, and email.
• Customer service experience.
• Excellent attention to detail.
• Negotiation, communication, and organizational skills.
• Ability to mentor and support new starters.

Desirable:

• Litigation claims handling.
• Knowledge of Loss of Use/Loss of Standing Charge.
• Mentoring junior team members.

Values

Our culture focuses on making Keoghs sustainable and successful for our people and clients. Our four core values are:

• We are connected.
• We are dynamic.
• We are innovative.
• We succeed together.

Benefits

• Davies Incentive Plan.
• 25 days holiday per year, increasing with service (option to buy & sell 3 days).
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support, and virtual wellbeing services.
• Death In Service after 1 year of service.
• Pension contribution: 5% Employee / 3% Employer.
• Cycle to Work Scheme (post-probation).
• Season Ticket Loan (post-probation).
• Access to online discount sites.
• Discounted Gourmet Society membership.
• Discounted tickets for Merlin Attractions nationwide.
• Discounts at local retail outlets.

We are a professional services and technology firm partnering with leading insurance, highly regulated, and global businesses. We help clients manage risk, operate core processes, and transform their operations through innovative solutions across claims, underwriting, distribution, regulation, customer experience, human capital, digital transformation, and change management.

Our global team of over 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past decade, Davies has significantly grown its revenues, investing in R&D, innovation, colleague development, and client service. Today, we serve more than 1,500 clients in insurance, financial services, public sector, and other highly regulated industries.