Claims Handler CH2

Davies; Liverpool; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading company in claims management is seeking a Claims Handler to join their Liverpool team. The role involves managing motor claims for corporate clients, requiring expertise in claims handling and effective communication skills. With a hybrid working model and a strong focus on employee wellbeing, this position offers a supportive environment for professional growth.

Benefits

25 days holiday per year

Simply Health Care Cash Plan

24/7 online GP and mental health support

Death In Service after 1 year

Pension contribution

Cycle to Work Scheme

Tech Scheme

Season Ticket Loan

Gym Flex

Local retail discounts

Qualifications

• Experience in ULR RTA handling of pre-litigated matters.
• Full claim cycle experience including quantum assessment.
• Ability to mentor and support new starters.

Responsibilities

• Manage a caseload of pre-litigated motor claims up to £25k.
• Identify cases suitable for early litigation.
• Mentor and support team members.

Skills

Attention to detail

Negotiation

Communication

Organizational skills

Customer service

Tools

Microsoft Word

Microsoft Excel

Job description

Claims Handler CH2

Department: Claims Management

Employment Type: Permanent - Full Time

Location: Liverpool

Description

Keoghs is seeking a Claims Handler (CH2) to join their Liverpool team. The role involves managing a caseload of pre-litigated and Low Value Pre Litigated Motor Claims for our Corporate clients, requiring MOJ/OIC Claims Handling experience.

Key Accountabilities

• Manage a caseload of pre-litigated motor claims up to £25k, including high value/complex cases from inception to settlement.
• Identify cases suitable for early litigation.
• Deliver high levels of service and maintain productivity.
• Collaborate with colleagues to ensure quality service.
• Accurately input and maintain data.
• Communicate effectively with clients.
• Mentor and support team members; serve as a technical referral point.

Working Hours

35 hours per week, Monday – Friday, 9am – 5pm, with 1 unpaid hour for lunch. The primary location is Liverpool, with a hybrid working model of 1 day in the office and 4 days remote.

Experience, Skills and Qualifications

• Essential: ULR RTA handling experience of pre-litigated matters; litigation knowledge is desirable.
• Full claim cycle experience, including quantum assessment, liability investigation, and settlement negotiation.
• Proficiency in Microsoft Word, Excel, and email.
• Customer service experience.
• Attention to detail, negotiation, communication, and organizational skills.
• Ability to mentor and support new starters.

Desirable:

• Litigation claims handling.
• Knowledge of Loss of Use/Loss of Standing Charge.
• Experience mentoring junior team members.

Values

Our culture emphasizes sustainability and success for our people and clients, guided by our four core values:

• We are connected
• We are dynamic
• We are innovative
• We succeed together

Benefits

• 25 days holiday per year, with options to buy or sell 3 days.
• Simply Health Care Cash Plan.
• WeCare – 24/7 online GP, mental health support, and wellbeing resources.
• Death In Service after 1 year of service.
• Pension contribution: 5% Employee / 3% Employer.
• Additional benefits: Cycle to Work Scheme, Tech Scheme, Season Ticket Loan, Gym Flex, online discounts, Gourmet Society Membership, Merlin Attractions discounts, and local retail discounts. (*after probation period)