Claims Handler Apprenticeship

The National Farmers Union Mutual Insurance Society Limited; Stratford-upon-Avon; On-site; GBP 25,000; Full time

Job summary

A leading mutual insurance provider is offering a Claims Apprenticeship in Stratford-upon-Avon. The role involves investigating and processing claims for large corporate clients, with a focus on excellent customer service and gaining hands-on experience. Candidates are expected to have five GCSEs and at least two A Levels, along with strong communication skills. The apprenticeship includes a recognized insurance qualification and a structured development program.

Benefits

Salary: £24,500 per annum

Annual bonus (up to 10% of salary)

25 days annual leave + bank holidays

Contributory pension scheme

Employee discounts and savings

Health and wellbeing plan

Private medical insurance

Life Assurance: 4 x salary

Qualifications

• Minimum five GCSEs at grades 9-5, including English Language.
• At least two A Levels (or equivalent qualifications).
• Strong written and verbal communication skills.
• Confident with computers and Microsoft Office.
• Customer service experience is a bonus.
• Interest in working in insurance and willingness to learn.

Responsibilities

• Assist in investigating and processing claims.
• Assess liability and help prevent loss and fraud.
• Collaborate with trainers to improve customer liaison.
• Gain hands-on experience in assessing and evaluating claims.

Skills

Written communication skills

Verbal communication skills

Computer literacy

Customer service experience

Education

Five GCSEs at grades 9-5 including English

At least two A Levels (or equivalent)

Tools

Microsoft Office

Job description

Overview

Our Large Corporate Insurance (LCI) Claims department handles complex motor, property and liability claims for NFU Mutual's biggest clients. As a Claims Apprentice, you will support LCI clients by investigating and processing claims, applying sound judgement to help prevent loss and fraud, and delivering excellent customer service. You will be immersed in a variety of placements to build technical knowledge, professional skills, and contribute to team objectives. The apprenticeship includes a recognised insurance qualification (Cert CII) and a structured development programme, with 20% protected study time and strong support from your manager, mentor, and programme lead.

What you can expect

In your first weeks you’ll learn NFU Mutual processes and LCI team ways of working, meet your team leader, and understand the work you’ll be involved with. As your confidence grows, you’ll shadow current team members to gain insight into claims management. You’ll work with a dedicated trainer to develop skills in liaising with customers, using our systems, and achieving key milestones. The Certificate in Insurance will be completed as part of the Level 3 Insurance Practitioner Apprenticeship. You will develop regulatory and technical knowledge to contribute to your placement area and gain hands-on experience in assessing and evaluating claims, appointing suppliers and experts where needed, and keeping all relevant parties informed while maintaining high customer service standards.

Responsibilities

• Assist in investigating and processing claims within NFU Mutual processes and LCI guidelines.
• Assess liability, help prevent loss and fraud, and support customers through diverse claims scenarios.
• Shadow experienced team members to learn claims management practices.
• Collaborate with trainers to improve customer liaison, system usage, and development milestones.
• Gain hands-on experience in assessing and evaluating claims, appointing suppliers and experts where needed, and keeping stakeholders informed.

Qualifications and Requirements

• Minimum five GCSEs at grades 9-5 (A-C), including English Language, or equivalent; or four GCSEs at grade 5/C or above incl. English and Maths (as applicable to start date and policy).
• At least two A Levels (or equivalent qualifications) – predicted grades considered.
• Strong written and verbal communication skills.
• Confident with computers and Microsoft Office.
• Customer service experience is a bonus.
• Interest in working in insurance and willingness to learn.

Working details

Working hours: 35 hours per week, Monday – Friday, 9am – 5pm. Start date: cohort joins on 5 January. The apprenticeship emphasizes curiosity, proactivity, teamwork, and attention to detail.

Benefits

• Salary: £24,500 per annum
• Annual bonus (up to 10% of salary)
• Contributory pension scheme, up to 20% (8% employee contribution)
• 25 days annual leave + bank holidays + holiday trading scheme
• Family Friendly policy
• Employee discounts and savings with High Street brands
• £20 monthly gym contribution (subject to T&Cs)
• Health and wellbeing plan (cashback for dental, opticians, physio, and more)
• Private medical insurance and dental insurance (voluntary benefits)
• Employee volunteering – one day per year
• Refer a Friend scheme (£500)
• Life Assurance: 4 x salary
• Employee discounts on NFU Mutual policies (15%)