Claims Handler

JR United Kingdom; Watford; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in the UK is seeking a proactive Claims Handler to manage a diverse portfolio of claims. This role involves driving outcomes and improving systems, while also taking charge of the whole claims process. Successful candidates will have strong communication skills, 3+ years of relevant experience, and a mindset for continuous improvement.

Qualifications

• At least 3 years’ experience in claims handling or claims administration.
• Strong communication skills—written and verbal.
• Proficiency in MS Word and Excel required, Salesforce experience is a bonus.

Responsibilities

• Managing claims end-to-end, from first contact to resolution.
• Communicating clearly with legal teams, insurers, and stakeholders.
• Helping to refine and improve the claims handling process.

Skills

Communication

Analytical Skills

Attention to Detail

Proactivity

Tools

MS Word

Excel

Salesforce

Job description

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Claims Handler – Lead the Process, Drive the Change

We’re working with a client who’s looking for a proactive, solutions-focused Claims Handler to take ownership of a diverse portfolio of claims—including freight, cargo, motor, and personal injury.

This role goes beyond managing paperwork. It’s about driving outcomes, improving systems, and spotting smarter, more efficient ways to resolve claims. If you're someone who thrives on taking initiative and pushing things forward, this is your chance to make a real impact.

What you’ll be doing:

• Managing claims end-to-end, from first contact to resolution
• Communicating clearly with legal teams, insurers, and stakeholders
• Investigating incidents, gathering facts, and analysing details
• Helping to refine and improve the claims handling process

What you’ll bring:

• At least 3 years’ experience in claims handling or claims administration
• Strong communication skills—written and verbal
• Proficiency in MS Word and Excel (Salesforce experience a bonus)
• An eye for detail and a mindset geared toward continuous improvement

This is an opportunity to step into a role with visibility, responsibility, and plenty of scope to make your mark. If you're driven by results and ready for a fresh challenge, we’d love to hear from you.