Claims Handler

Aldwych Consulting Ltd; Watford; On-site; GBP 25,000; Full time

Job summary

A leading insurance organization seeks a Claims Handler in Watford. The role involves assessing and managing claims, ensuring compliance with regulatory standards, and providing excellent customer service. Candidates should possess a strong customer service background and effective communication skills. This is an opportunity to join a collaborative team with a commitment to equality and diversity.

Benefits

23 days holiday per year

Company pension scheme (auto-enrolled)

Death in service benefit (10x salary from day one)

Voluntary dental cover (post-probation)

Company-paid private medical insurance (after 6 months)

Performance-related bonus (subject to eligibility)

Qualifications

• Minimum 2 years of customer service experience, preferably in claims or insurance.
• Strong numeracy and literacy skills with effective communication.
• Ability to work under pressure and remain focused.

Responsibilities

• Assess and authorize claims via various communication channels.
• Ensure compliance with internal guidelines and customer care standards.
• Communicate empathetically with clients and provide ongoing claim support.

Skills

Customer-first mindset

Strong written and verbal communication

Effective organization

Problem-solving

Customer empathy

Job description

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Location: Watford
Salary: £25,000 per annum
Working Hours: 35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break)

We are working with an established insurance organisation to recruit a professional and detail-focused Claims Handler. This is an excellent opportunity to join a friendly and collaborative team where you will play a key role in supporting new business and customer retention targets by delivering exceptional service across the claims process.

Key Responsibilities:

Assess and authorise claims via telephone, email, and post

Provide ongoing support for existing claims

Issue written confirmations of claim decisions

Ensure compliance with internal guidelines and regulatory requirements, including support for vulnerable customers

Maintain adherence to data protection, conduct risk, consumer duty, and anti-fraud/money laundering protocols

Communicate clearly, professionally, and empathetically with clients

Attend regular one-to-one meetings and appraisals; track personal progress and training needs

Recommend process improvements to boost efficiency and enhance customer experience

Work closely with team members to meet shared goals and deliver high-quality outcomes

Offer training support and knowledge-sharing within the team

Maintain a broad understanding of related departmental procedures to enable cross-functional support

Knowledge, Skills & Experience:

Knowledge:

Minimum 2 years of customer service experience (claims or insurance background advantageous)

Skills:

Strong written and verbal communication

High standards of numeracy and literacy

Clear, professional use of language

Active listening and customer empathy

Ability to build rapport and strong relationships

Effective organisation and multi-tasking capabilities

Problem-solving and logical reasoning

Customer-first mindset with a proactive approach

Composed and focused under pressure

Ownership of tasks with accountability

Collaborative and cooperative team player

Self-driven and able to work on own initiative

Adaptable and open to new working methods

Honest, professional, and confident

£25,000 salary per annum

35-hour working week (Monday to Friday, 9am-5pm)

23 days holiday per year

Company pension scheme (auto-enrolled)

Death in service benefit (10x salary from day one)

Voluntary dental cover (post-probation)

Company-paid private medical insurance (after 6 months)

Performance-related bonus (subject to eligibility and scheme terms)

Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.