Claims Handler

Gallagher; Tamworth; On-site; GBP 25,000 - 45,000; Full time

Job summary

A leading company is seeking a Casualty Claims Handler to manage public and employers’ liability claims for local government clients. This role involves handling claims from start to finish, assessing complex situations, and ensuring exceptional customer service. With a competitive salary and extensive benefits, this position offers an exciting opportunity for those with a strong background in claims handling.

Benefits

Minimum of 25 days holiday plus bank holidays

Defined contribution pension scheme with employer contributions

Life insurance paying 4x basic salary

Income protection covering up to 50% of annual income

Health cash plan or private medical insurance

Volunteering days

Employee stock purchase plan

Gym discounts

Discount vouchers

Emergency family care

Qualifications

• Experience handling public and employers’ liability claims up to £25,000 without referral.
• Confidence in handling claims exceeding £25,000 under authority.
• Working knowledge of MOJ Portal Claims.

Responsibilities

• Manage a portfolio of public and employers' liability claims for local government clients.
• Handle claims from first notification to settlement, ensuring timely and accurate processing.
• Liaise with stakeholders including clients, brokers, suppliers, and claimants.

Skills

Customer service

Attention to detail

Proactive claims handling

Job description

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Overview

We are looking for a Casualty Claims Handler dedicated to managing a portfolio of public and employers’ liability claims for local government clients. You will be responsible for handling these claims from first notification to settlement and will be making decisions on liability, fraud, and quantum.

How you'll make an impact

• Manage a portfolio of public and employers' liability claims for local government clients.
• Handle claims from first notification to settlement, ensuring timely and accurate processing.
• Assess liability, fraud, and quantum, making informed decisions based on available evidence and policy terms.
• Oversee claims through litigation, working closely with legal teams to ensure effective case management.
• Liaise with stakeholders including clients, brokers, suppliers, claimants, and their representatives.
• Utilise multiple communication methods such as phone, email, and video conferencing.
• Provide exceptional customer service, addressing inquiries and concerns promptly and professionally.
• Maintain accurate claim files, ensuring compliance with policies and procedures.
• Collaborate with internal teams to improve claims handling processes.
• Stay updated on industry trends, regulations, and best practices.

About You

• Good understanding of proactive claims handling and insurance principles.
• Experience handling public and employers’ liability claims up to £25,000 without referral.
• Confidence in handling claims exceeding £25,000 under authority.
• Working knowledge of MOJ Portal Claims.
• Excellent customer service skills.
• Good attention to detail.
• Experience with larger losses and police or failure to remove claims is preferable.
• Eligible to work in the UK.

Compensation and benefits

Along with a competitive salary, we offer a wide range of benefits, including:

• Minimum of 25 days holiday plus bank holidays, with options to buy extra days.
• Defined contribution pension scheme with Gallagher contributions.
• Life insurance paying 4x your basic salary, with top-up options.
• Income protection covering up to 50% of your annual income.
• Health cash plan or private medical insurance.
• Additional benefits like volunteering days, employee stock purchase plan, share incentive plan, critical illness cover, gym discounts, season ticket loan, discount vouchers, emergency family care, and more.