Claims Handler

Infinity Recruitment Consultancy Limited; Peterborough; On-site; GBP 26,000; Full time

Job summary

A local successful business in Peterborough is seeking a dedicated Claims Handler / Customer Service Advisor. This office-based role requires an individual to manage client claims and provide exceptional customer service. The position offers a competitive salary up to £26,000, along with great benefits including a pension scheme and opportunities for career progression.

Benefits

Pension Scheme

Attendance Bonus

Rewards & Discount Schemes

Free Onsite Parking

Qualifications

• Previous experience in Customer Service or Claims environment, ideally in insurance.
• Exceptional written and spoken English.

Responsibilities

• First point of contact for clients for claims process.
• Provide exceptional customer service and manage relationships.
• Handle workload effectively while upholding industry standards.

Skills

Customer Service

Relationship Management

MS Office

Problem Solving

Job description

Social network you want to login/join with:

Infinity Recruitment Consultancy Limited

Location:

Peterborough, United Kingdom

Job Category:

Other

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EU work permit required:

Yes

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Job Reference:

4dc1f6c200e4

Job Views:

2

Posted:

29.06.2025

Expiry Date:

13.08.2025

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Job Description:

Our client, a local successful business based in Peterborough are currently expanding, and actively seeking a dedicated Claims Handler / Customer Service Advisor to join their small professional team.

This is a fully office-based position working Monday to Friday 8.45am – 5.15pm.

In this Claims Handler / Customer Service advisor role you will be the first point of contact for clients. You will provide exceptional customer service and relationship management for your clients. In this busy role you will be involved in all stages of the claims process from first notification through to settlement, this will include dealing with queries, working closely with internal and external stakeholders, updating and accurately recording information on internal systems and client records, providing updates throughout the process to your clients. You will manage your workload and diary effectively whilst upholding industry standards. Dealing with complaints and escalating as required.

The ideal candidate for this Claims Handler / Customer Service Advisor position will be able to demonstrate previous experience from working within a Customer Service/Claims environment, ideally within insurance and possess exceptional written and spoken English with a proficiency in MSOffice. You will be able to demonstrate an enthusiasm for maintaining a high standard of work and be an excellent team player whilst demonstrating a willingness to learn.

A great package on offer including a starting salary of up to £26,000,pension scheme, attendance bonus, rewards & discount schemes, opportunities to progress, freeonsite parking.

Further details of this Claims Handler / Customer Service Advisor role are available on application. To apply, please submit your current CV. Interviews will be held as CVs are reviewed.

Infinity Recruitment Consultancy Limited acts as an employment agency for permanent, contract and temporary recruitment. By applying you will be registered as a candidate with Infinity Recruitment Consultancy Limited, your personal data may be added to our database as part of the application process. Our privacy policy is available on our website and explains how we will use your data.

More Information

• Salary OfferUp to £26,000 plus excellent benefits