Claims Handler

Tesco Insurance & Money Services; North East; Hybrid; GBP 24,000 - 26,000; Full time

Job summary

A leading insurance service provider in the UK is looking for a Claims Handler to support car and home insurance customers. You will manage the claims process from initial notification to resolution, ensuring exceptional customer service. This role offers a competitive salary and flexible working options after initial training. Ideal candidates will possess strong customer service experience and the ability to meet KPIs effectively.

Benefits

10% discount at Tesco

Access to Virtual GP Service

Generous holiday allowance of 7.2 weeks

Enhanced maternity and paternity leave

Exclusive brand discounts

1:1 matched pension contributions

Life assurance coverage

Qualifications

• Experience working in a customer service role is mandatory.
• Ability to handle KPIs and work under deadlines.
• Strong decision-making based on presented information.

Responsibilities

• Gather information for claims processing.
• Question circumstances of claims for liability decisions.
• Manage and progress existing claims queries.
• Deliver exceptional customer service.

Skills

Customer Service experience

Target-driven with KPI experience

Strong attention to detail

Excellent written and verbal communication

Comfortable with technology

Empathy skills

Tools

Microsoft Office

Job description

Serving our customers, communities, and planet a little better every day.

Serving our customers, communities, and planet a little better every day.

Salary: Competitive salary starting from £24,500 to £26,000 depending on experience plus annual bonus.

Working Hours: Full time, 36 hours per week. Monday to Friday 08:00am to 08:00pm including weekend working 09:00am to 05:00pm on a 6-week rotation.

As a Tesco Insurance Money Services Claims Handler, you'll be supporting our car and home insurance customers. Your support will extend throughout the entire claims process in some circumstances, from initial notification to resolution, with a focus on ensuring a positive customer experience. Tesco Underwriting began life in 2010. Our primary focus is to protect Tesco shoppers a little better every day. We underwrite Tesco insurance policies and provide a claims service to our customers.

Where you will be working:

After initial onsite training and reaching competency in role, you will have the choice to be office based or to hybrid work from home via our 'Moments that Matter' working model. In this blended working model, you'll have the choice to work from our office or spend time working from home and come together with colleagues in our offices for important moments, such as team meetings, personal development conversations, and social activities.

You will be responsible for:

• Gathering information related to our customer's initial loss notification to ensure accurate capture of claims for the next step in the claims process
• Questioning circumstances of the incident to make the correct liability decision
• Exploring the option to settle the claim on the first contact where appropriate
• Securing services for customers, including repair, mobility, and salvage options, through our dedicated suppliers
• Managing existing claims queries from customers, third parties, and suppliers to ensure the efficient progress of the claim
• Delivering exceptional customer service at every interaction, ensuring we uphold our consumer duty responsibilities and do the right thing for the customer

You will need:

• Customer Service experience
• Target-driven with experience working to KPIs in a busy environment and the ability to work to deadlines
• Strong attention to detail and accuracy with the ability to make decisions based on information presented
• Excellent written and verbal communication abilities, listening and empathy skills
• Comfortable with technology and the ability to use Microsoft Office
• A passion for delivering an excellent customer experience and finding the best outcome for our customers

What's in it for you:

• Unlock exclusive savings with our Colleague Clubcard. Enjoy a 10% discount that boosts to 15% every payday for a limited period, perfect for your shopping needs at Tesco, both in-store and online.
• Prioritise your wellbeing with our comprehensive benefits package, including access to a Virtual GP Service. You and your family can enjoy free, 24/7 doctor appointments every day of the year. Our cycle-to-work scheme promotes a healthier lifestyle and supports eco-friendly commuting.
• Recharge with a generous holiday allowance of 7.2 weeks, including Bank Holidays.
• We support your family life with enhanced maternity leave and a generous 8-week paid paternity leave (available after one year's service by the qualifying week) and a shared parental leave policy (subject to eligibility), designed to help you balance work and family.
• Save on your everyday expenses with exclusive offers and discounts from well-known brands.
• Plan for retirement with our robust savings plan. Our pension scheme offers a 1:1 match on contributions, up to 7.5%.
• As part of our pension scheme, you'll receive life assurance coverage worth up to five times your salary.

We also know the importance of balancing work with life's other commitments. Please talk to us at interview about the flexibility you need, as we're committed to exploring part time and flexible working opportunities, at every level of the organisation.

Every applicant must have the right to work in the UK to commence employment with Tesco Insurance Money Services either by way of nationality, visa or work permit, and as you will be working in a highly regulated environment, all offers of employment for this role are subject to a series of background checks, including a criminal record check and stringent financial checks.