Conduct and Control Support

Tesco Insurance and Money Services; Newcastle upon Tyne; Hybrid; GBP 27,000 - 33,000; Full time

Benefits offered by this job

Pension (up to 7.5%)

Virtual GP Service

Annual bonus

7.2 weeks annual leave

Colleague discount

Job summary

Tesco Insurance and Money Services is seeking a dedicated Conduct and Control Support to join our Customer Service team. You will contribute to reporting, data analysis and administrative support, helping to provide meaningful insights and drive performance across the business.

You will collaborate with stakeholders, coordinate activities and support continuous improvement initiatives to enhance colleague and customer outcomes. This role is based in Newcastle with hybrid working arrangements.

Qualifications

• Strong data analysis and reporting skills to interpret information, identify trends, and provide recommendations.
• Excellent organisational and planning skills to manage priorities and meet deadlines.
• Strong communication and stakeholder management abilities to present information clearly.
• Sound knowledge of data management practices and MS Office to support admin objectives.

Responsibilities

• Produce, maintain, and support reports, documents, databases and systems to provide insight for decision-making.
• Collect and analyse data from multiple sources, identify trends and make recommendations to improve performance.
• Create reports, presentations and other documents using MS Office and departmental systems.
• Coordinate meetings and communications to support stakeholder engagement and actions.
• Maintain data and communication systems to ensure information is accurate and accessible.
• Identify opportunities to improve processes, reporting, and ways of working.

Skills

Data analysis

Reporting

Organisational skills

Communication

MS Office

Data management

Stakeholder management

Tools

Microsoft Office

Job description

About the role

Serving our customers, communities, and planet a little better every day.

Conduct and Control Support

Salary – From £30,400 + annual bonus & benefits.
Work Level - 1.
Location – Newcastle (Hybrid).
Office Attendance – Our hybrid working model gives you the best of both worlds. You'll be expected to attend our Newcastle office as part of our blended working approach for a minimum of 2 Days Per Week Initially.
Closing Date - Applications close on Friday 16th October at 5pm.

Why this role?

We're looking for a highly motivated Conduct and Control Support colleague to join our Customer Service team.

In this role, you'll contribute to the success of our Customer Service functions through reporting, analysis, insight and administrative support. You'll work closely with stakeholders across the business, helping to provide meaningful data, coordinate key activities and support continuous improvement initiatives that enhance both colleague and customer outcomes.

What you’ll be doing

• Producing, maintaining and supporting a range of reports, documents, databases and systems to provide insight and support business decision-making.
• Collecting, collating and analysing data from multiple sources, identifying trends and producing recommendations to support operational performance.
• Creating and preparing reports, presentations and other documentation using Microsoft Office and departmental systems.
• Supporting stakeholder engagement activities by coordinating meetings, actions, communications and other business activities.
• Maintaining and using data management and communication systems to ensure information is accurate, accessible and up to date.
• Identifying opportunities to improve processes, reporting and ways of working, contributing to continuous improvement initiatives across the team.

What we’re looking for: (minimum criteria)

• Strong data analysis and reporting skills, with the ability to interpret information, identify trends and provide meaningful recommendations.
• Excellent organisational and planning skills, with the ability to manage multiple priorities and deliver high-quality work to deadlines.
• Strong communication and stakeholder management skills, with the confidence to present information clearly and build effective working relationships.
• Good working knowledge of Microsoft Office applications, data management practices, policies and procedures, with the ability to support business objectives through accurate and effective administration.

And if you have any of these, even better

• Experience working in a conduct, control, risk, governance or operational support environment.
• Experience producing management information, performance reporting or business insight.
• Experience supporting continuous improvement initiatives or operational change activities.
• Knowledge of customer service operations within a regulated environment.

We welcome applications from everyone. If you’re excited about this role but your experience doesn’t align perfectly with every requirement, we’d still love to hear from you.

What’s in it for you

• A generous pension, with up to 7.5% employer contribution, depending on what you put in.
• Virtual GP Service for you and your family.
• Performance related annual bonus.
• 7.2 weeks holiday, with the opportunity to buy more.
• Colleague Clubcard discount (10-15% + second card to share with someone else).
• Enhanced parental leave.
• Opportunities to Save and Buy as you earn.
• A place to get on - take advantage of our ongoing learning opportunities to help you achieve the job and career you want.

Interviews

As a Disability Confident Employer (Level 2), we’re committed to creating an accessible and supportive environment for all. We offer reasonable adjustments throughout the recruitment process, including interviews, to ensure every candidate has a fair opportunity to succeed.

We also know the importance of balancing work with life’s other commitments. Please talk to us at interview about the flexibility you need, as we’re committed to exploring part time and flexible working opportunities, at every level of the organisation.

Interviews are expected to be held from W/C 26th October.

Why Tesco Insurance and Money Services?

Seeing your impact all around you: there's no better feeling.

Lucky for us, we get to feel it all the time. Because whatever our role, we're helping our colleagues and serving our customers, communities and planet a little better every day.

We deal in the personal – from pet insurance for your best friend, and home insurance for peace of mind, to motor insurance for your dream car or travel money for that trip you’ve worked hard for.

Everything we do is about making things better. Not just for others, but for you too. It's why you'll get bags of choice and plenty of development. It's why you'll always be heard and find balance that works for you. It's why you'll feel totally at home in a place where everyone's welcome.

So, if you want a career where you can do good and feel good, you've found it.

Let's make everyday a little better.

Our story

Making Insurance and Money Services more rewarding and offering great value and choice - because we know little wins can make a big difference.

We began life in 1997 and now help more than 2 million customers protect what matters to them.

We want to deliver a helpful service in everything we do and to make life easier for our customers. Our policies are really easy to manage online for our customers, but we know that being able to speak to our customer service staff when you need to is really important. This is why our customer service centers are open seven days a week.

Delivering great customer service means having great people behind the scenes – people who understand our customers and are driven by doing the right thing for them. We offer colleagues a place where they can feel totally at home in a place where everyone's welcome, where they can be part of a great team focused on making a real difference for our customers.