Claims Handler

hireful; Liverpool; Hybrid; GBP 35,000 - 55,000; Full time

Job summary

A leading insurance firm in Liverpool is seeking an experienced Claims Handler to manage the claims process, ensuring compliance and customer support. The role demands expertise in Financial Lines claims and a Cert CII qualification. Candidates should have excellent interpersonal skills and a customer-centric approach while working in a dynamic and supportive environment that values innovation.

Benefits

Supportive working environment

Competitive salary and benefits package

Professional development opportunities

Qualifications

• Experience in Financial Lines, Professional Indemnity, D&O, Cyber, and EPL.
• Solid understanding of the insurance market and claims procedures.
• Ability to maintain confidentiality and attention to detail.

Responsibilities

• Manage the entire claims process from notification to settlement.
• Conduct thorough investigations and negotiate fair settlements.
• Ensure claims compliance with legal and company standards.

Skills

Claims management processes

Excellent communication skills

Customer-centric approach

Problem-solving skills

Education

Cert CII qualification

Tools

Microsoft Office 365

Job description

Overview

Claims Handler We are looking for an experienced Claims Handler to join PIB Insurance Brokers and become a part of a dynamic and forward-thinking team, while handling Financial Lines claims, Professional Indemnity, D&O, Cyber and EPL.

At PIB, we’re committed to innovation, professional development, and making a real difference for our clients and communities. Take the next step in your career with a company that puts people first.

What you’ll be doing

• Manage the entire claims process from notification to settlement, ensuring accuracy, compliance with policy terms, and timely resolution, while maintaining up-to-date records and preparing required reports.
• Provide proactive communication, timely issue resolution, and exceptional customer service to keep claimants informed and supported throughout the process.
• Conduct thorough investigations, gather documentation, assess damages and liabilities, and negotiate fair settlements with all parties, ensuring prompt payment in line with company procedures.
• Ensure all claims are handled in compliance with legal, regulatory, and company standards, report suspicious or fraudulent claims, and maintain confidentiality in accordance with data protection regulations.

What we’re looking for

• Someone who has, or has a desire to work towards, their Cert CII qualification, or other relevant professional qualifications.
• Proficiency with claims management processes (particularly in Financial Lines, Professional Indemnity, D&O, Cyber and EPL) and systems, including Microsoft Office 365.
• A solid understanding of the insurance market, policy terms, coverage and claims procedures.
• Excellent communication and interpersonal skills with the confidence and ability to build rapport with customers and stakeholders.
• A customer-centric approach by delivering high-quality service, applying strong problem-solving and decision-making skills, maintaining attention to detail and discretion with sensitive information, and remaining calm and professional under pressure.

What You’ll Get

• A supportive working environment within a leading insurance group
• A competitive salary and benefits package
• Hybrid working from our Liverpool office
• Professional development and career progression opportunities.

Why PIB Group?

PIB Group is one of the UK’s fastest-growing insurance businesses, offering real career progression, professional development, and a collaborative culture where your work truly matters. We encourage our people to be collaborative, with entrepreneurship at our core. We are a fast-paced, growing organisation and an exciting place to be. We also value ambition and creative thinking. You don’t have to tick every box to apply, if you bring fresh ideas and a drive to grow, we’d love to hear from you!

Inclusion & Accessibility

We are an equal opportunities employer, committed to hiring a diverse and inclusive workforce. We do not discriminate on the basis of race, colour, gender, religion, disability, age, sexual orientation, or any other characteristic protected by law.