Claims Handler

MPJ Recruitment Ltd; Lancashire; Hybrid; GBP 22,000 - 25,000; Full time

Job summary

A leading recruitment agency seeks a Claims Handler to join their office in Bolton. The role involves delivering exceptional customer service, managing property damage claims, and ensuring adherence to client service standards. Ideal candidates will possess strong communication skills and be detail-oriented. This position offers a competitive salary with bonus potential, hybrid work arrangements, and opportunities for career progression.

Benefits

Hybrid working

Enhanced contributory pension

Performance related bonus

Flexible benefits

Electric car scheme

Qualifications

• Experience in telephone-based customer service.
• Ability to articulate clearly and concisely.
• High attention to detail and accuracy.

Responsibilities

• Provide exceptional customer service at all times.
• Liaise with case managers to ensure high service delivery.
• Work accurately under pressure, adhering to deadlines.

Skills

Customer service experience

Excellent communication skills

IT competency

Organizational skills

Attention to detail

Job description

Overview

Claims Handler - FNOL

Monday-Friday 9:00am-5:00pm (35 hours per week + hybrid working)

Salary - 22,222 - 24,500 DOE + bonus

Bolton

Do you have good telephone based customer service experience?

Are you looking to join a well established business with excellent progression opportunities?

Working within insurance & claims is a very exciting and rewarding career, no day is the same. We are currently looking to recruit a First Notification of Loss Claims Handler (FNOL) within our clients Bolton office. If you have claims handling experience then this will be advantageous but it\'s not a necessity. The role involves providing first class customer service to our customers, clients, and colleagues, ensuring client specific service level criteria is met.

You will be the first point of contact for many of our clients / customers taking details of property damage which will then be passed on to the Claim Handling team.

Key Skills

• To have or gain an excellent degree of knowledge of property related claims and principles
• Excellent communication skills with the ability to articulate clearly and concisely, both oral and written, including an excellent telephone manner
• Good degree of IT competency and literacy
• Good organisation and time management skills with experience of diary management
• Demonstrate personal and professional integrity and lead by example
• Ability to work and contribute positively as part of a team and in isolation
• Ability to work accurately under pressure, adhering to deadlines and service standards
• Ability to use initiative and have a positive and enthusiastic attitude
• High attention to detail and accuracy of information

The role involves:

• To demonstrate a high level of technical quality and service delivery
• To provide exceptional customer service at all times
• To participate positively and constructively as a team member, sharing knowledge and providing feedback and suggestions
• To communicate effectively and proactively with all relevant parties by the most effective and expeditious means, prioritising the use of telephone contact, ensuring that claims are proactively managed
• To liaise with case managers and line managers to ensure service is delivered to the highest possible standard and claims are progressed following triages
• To promote and support the TCF principles
• To ensure adherence to contractual/Client SLA\'s and KPI\'s

The Package:

• Competitive starting salary
• Hybrid working
• Enhanced contributory pension
• Excellent growth & progression opportunities into different departments
• Qualification funding after passing probation (CII)
• Performance related bonus
• Flexible benefits
• Enhanced family leave
• Electric car scheme
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme with interest free loans

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