Claims Handler

Get Staffed Online Recruitment Limited; Lancashire; On-site; GBP 25,000 - 35,000; Full time

Job summary

A client-focused claims business is seeking an experienced Claims Handler to join their team in Lancashire. The role involves managing claims, ensuring customer satisfaction, and adhering to guidelines. Candidates should possess strong customer service skills and be proactive in addressing client needs. Exceptional opportunities for career progression and a supportive work environment await successful applicants, along with comprehensive benefits.

Benefits

25 days holiday (+ B/H and a day off for your birthday and Christmas)

Pension Scheme

Colleague Assistance Programme

Future progression opportunities

Free parking

Additional earning potential with bonus schemes

Fun events including two company parties a year and team lunches

Qualifications

• Strong customer service skills and excellent communication abilities.
• Basic understanding of accident insurance policies (training provided).
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).

Responsibilities

• Support customers from their first notification of claim until the completion of repairs.
• Investigate and determine liability for claims.
• Manage the claims pipeline and meet service level agreements.

Skills

Customer service skills

Communication abilities

Organisational skills

Proactive attitude

Adaptability

Tools

Microsoft Office

Job description

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Our client is currently looking for an experiencedClaims Handlerto join their client.

This is a fantastic chance to develop your career and work with a business dedicated to offering an outstanding service to their customers by supporting them through continuous investment in their people and processes.

Our Client’s Client

They're a customer focused claims business, offering claims handling and legal expenses insurance to MGAs, Insurance Brokers and Self-Insured Businesses. They are a family-owned business and are determined, honest and relentless in helping customers and each other. They go further to provide the best service, and by doing this, they further themselves.

The Job

As a Claims Handler, you’ll play a key role in managing and monitoring claims, ensuring no leakage occurs and delivering exceptional service to clients.

Key Responsibilities:

• Support customers from their first notification of claim until the completion of repairs.
• Ensure claims are processed in line with guidelines, current case law, and indemnity requirements.
• Investigate and determine liability, preparing necessary documentation and communicating with relevant parties.
• Manage the claims pipeline effectively, meeting service level agreements and reporting any delays promptly.
• Identify opportunities for group services (hire, repair, etc.) while mitigating total claim costs.
• Oversee hire claims to prevent any discrepancies in acceptance, duration, or vehicle type.
• Coordinate with engineers, body shops, and internal teams to ensure timely repairs.
• Maintain regular customer contact, providing updates and addressing any concerns.
• Handle complaints professionally, following the established escalation process.

What You Need:

• Strong customer service skills and excellent communication abilities.
• Basic understanding of accident insurance policies (further training will be provided).
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint).
• Ability to work independently while contributing to team goals.
• Strong organisational skills and the ability to work well under pressure.
• Proactive attitude and adaptability to changing situations.

The People

A truly diverse and highly inclusive workforce that share the same passion – a unique drive for excellence, for themselves, the business and customers. A strong community of people who help to develop each other and are always looking for ways build on incredible service levels.

The Benefits

People are the most important to their client. They are what makes them unique. When you join, you can expect:

• 25 days holiday (+ B/H and a day off for your birthday and Christmas)
• Pension Scheme
• Colleague Assistance Programme
• Future progression opportunities
• Free parking
• Additional earning potential with their range of bonus schemes
• Fun events including two company parties a year, team lunches and more

If you’re ready to make a difference and thrive in a fast-paced environment, apply now!