Claims Handler

CERTAIN ADVANTAGE; Glasgow; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A growing legal firm in Glasgow is seeking a Legal Claims Handler to manage personal injury claims. The role includes providing exceptional client service and support, with a salary up to £30,000 p/a, and offers full training in a collaborative environment.

Qualifications

• Experienced Claims Handler or Paralegal.
• Confident using Microsoft Office and CMS.
• Proactive and professional individual ready to grow.

Responsibilities

• Manage first response calls and referrals.
• Record and track claim details via CMS.
• Provide advice on claim procedures.

Skills

Communication

Negotiation

Attention to detail

Organisational skills

Professionalism

Time management

Tools

Microsoft Office

Case Management Systems

Job description

Legal Claims Handler – Glasgow – Salary £25,000 – 30,000 p/a

Are you an experienced Claims Handler or Paralegal looking for a new challenge?
Do you want to join a growing firm, based in Glasgow?
Are you eager to develop your experience within the Personal Injury sector?

We’re partnering with a dynamic and fast-growing legal firm, specialising in personal injury claims. They’re actively seeking a Paralegal or Claims Handler with ambition, organisation, and great people skills to support the claims team and grow professionally into managing a portfolio of pursuer injury cases. This is a fantastic opportunity to join a growing practice, focussed on client care and excellence. You will receive full training and support from a collaborative team daily!

This is a full-time, permanent role, working core business hours Monday – Friday. This role will follow a hybrid working model and have a salary available of up to £30,000 p/a depending on experience.

Are you who we are looking for?

• You have excellent communication, negotiation and objection-handling skills
• You possess strong organisational abilities and high attention to detail
• You are confident using Microsoft Office and case management systems
• You are a proactive and professional individual, who is ready to grow your career in personal injury law
• You enjoy developing your profile (and that of the firm) in the legal field
• You have excellent time and diary management skills

What is the day to day like?

• Managing first response calls and referrals from insurer partners and customers
• Recording and tracking claim details via the Case Management System (CMS)
• Providing advice on claim procedures and gather supporting evidence
• Assisting with scanning and distributing mail and correspondence
• Delivering exceptional client service and communication
• Creating and maintaining cases in CMS and Excel
• Conducting chaser calls to clients, medical providers and insurers
• Supporting file requests and document preparation
• Coordinating internally via Microsoft Teams and Outlook
• Working toward handling your own portfolio of pursuer injury claims - pre-litigation and litigated
• Meeting with clients and expert witnesses
• Analysing evidence, legal research, and draft pleadings, statements and court documentation
• Securing interim payments and arrange rehabilitation
• Optimising settlement outcomes for clients who’ve faced traumatic experiences

Interested? If so, please send your CV to Chivonne Gray by applying below! Alternatively, please reach out to [e-mail] or call 0141 488 2138 / 07884441950 for a confidential chat.