Claims Handler

Political, International and Development Studies Student Association; Glasgow; Hybrid; GBP 25,000 - 29,000; Full time

Job summary

A leading insurance provider is seeking candidates for a Claims role in Glasgow. The position involves investigating Public and Employers Liability claims, managing a varied caseload, and ensuring excellent service delivery. You will benefit from a hybrid working model, flexible hours, a competitive salary, and various incentives including a pension scheme and holiday options.

Benefits

Salary range of £25,100 to £28,500

6% annual bonus opportunity

Generous pension scheme

25 days holiday plus bank holidays

Discount on Aviva products

Volunteer days and wellbeing support

Qualifications

• Experience handling liability claims or working in a similar insurance environment is an asset.
• Comfortable working independently and managing your own caseload.
• Ability to work in a fast-paced, customer-focused setting.

Responsibilities

• Investigate claims and make liability decisions with accuracy and empathy.
• Manage a caseload and deliver timely resolutions.
• Communicate with customers, brokers, and other stakeholders.

Skills

Strong communication and negotiation skills

Ability to analyse information and make sound decisions

Adaptable and resilient

Job description

Overview

Are you someone who thrives in a fast-paced environment where no two days are the same? Do you enjoy speaking directly with customers, listening carefully, and uncovering the facts? Are you confident negotiating with solicitors and brokers, making fair decisions, and challenging the status quo? If so, this could be the perfect role for you.

This role would suit someone with experience in claims management, particularly in Public and Employers Liability, or someone ready to take the next step in their insurance career. It’s ideal for those who are confident communicators, comfortable managing a varied caseload, and excited to work collaboratively in a supportive team.

A Bit About The Job

You’ll be joining our market-leading Claims division, handling Public and Employers Liability claims with efficiency and empathy. Your role will involve investigating claims, making accurate liability decisions, and delivering excellent service to our customers, brokers, and solicitors. You’ll take ownership of your caseload, prioritising effectively to meet changing demands and ensure timely resolutions.

Location - Maxim Park, Motherwell

Responsibilities

• Investigate claims and make liability decisions with accuracy and empathy.

• Manage a caseload, prioritise effectively, and deliver timely resolutions.

• Communicate with customers, brokers, solicitors, and other stakeholders to gather information and provide updates.

• Work collaboratively within a supportive Claims team to achieve common goals.

Qualifications

• Experience handling liability claims or working in a similar insurance environment is an asset, but not essential.
• Strong communication and negotiation skills, both verbal and written.
• Ability to analyse information and make sound decisions.
• Comfortable working independently and managing your own caseload.
• Adaptable and resilient in a fast-paced, customer-focused setting.

Flexible shift pattern between 7am-7pm, Monday to Friday.

We support smart working, so once you have successfully completed your training and are fully prepared, this role will transition to a hybrid model where you spend 50% of your time in the office and 50% working from home.

We offer flexible working hours with our standard 35-hour full-time contracts, and options for part-time working.

What You’ll Get For This Role

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues. We have much to offer when it comes to being an Aviva colleague.

• Salary £25,100 to £28,500 depending on location, skills, experience, and qualifications
• Part-time working patterns and flexible options
• Hybrid working model (home and office) with office base at Maxim Business Park
• Free bus service from Glasgow city centre, East Kilbride, Hamilton & Motherwell, East Dumbartonshire to Maxim Business Park Eurocentral
• Bonus opportunity - 6% of annual salary (amount depends on performance)
• Generous pension scheme - Aviva contributes up to 14%
• 25 days holiday plus bank holidays, with option to buy or sell up to 5 days
• Discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year through Matching Share Plan and Save As You Earn scheme
• Supportive policies including parental and carers leave
• Flexible benefits including cycle to work
• Volunteer days and wellbeing support

We take your wellbeing seriously with lots of support and tools.

Aviva Is For Everyone
We are inclusive and welcome applications from people with diverse backgrounds and experiences. We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working, spending around 50% of their time in our offices every week.