Claims Handler

Description: Customer Advisor - Private Medical Insurance - Starting salary between 25,100 to 28,500 (depending on hours, skills, and experience) plus additional benefits

Are you passionate about delivering excellent service and supporting customers during their health claims process? Do you thrive in a fast-paced environment? Are you someone who easily builds relationships, making others feel valued and supported? We are seeking individuals who genuinely care and are committed to giving their best every day.

A bit about the role

You will work in a busy telephony-based environment, guiding and supporting customers through their health claims journey. This includes confirming appointments, resolving bill queries, and assisting with services such as overnight care, outpatient treatment, diagnostics, scans, or aftercare. Part of your role will involve handling customer dissatisfaction with team support.

We value integrity and customer-first thinking. We want proactive individuals who take ownership and make sound decisions.

Joining us means a warm welcome and opportunities for development. We are committed to helping you reach your potential, ensuring you feel fulfilled and can grow in your career. Whether enhancing your current skills or preparing for future roles, we support your development.

Working hours and flexibility

Our standard full-time contracts are for 35 hours per week, with options for part-time work after an 18-week training period. There is also an option to increase hours to a 40-hour contract with an increased salary of up to 31,200.

Shift patterns are flexible between 08:00 - 18:30, Monday to Friday. Additionally, one Saturday shift every six weeks, from 09:00 to 13:00.

Skills and experience required

• Excellent communication skills and prior experience in customer service
• Empathy towards customers, supporting them through difficult times and making their claim process easy
• Strong fact-finding skills, asking the right questions at the right time
• Attention to detail, verifying facts, and making accurate decisions
• Knowledge of insurance products or financial services is a plus but not essential

Benefits of the role

• Starting salary between 25,100 and 28,500, depending on various factors
• Bonus opportunity of 6% of annual salary, performance-dependent
• Generous pension scheme, with contributions up to 14%
• 25 days holiday plus bank holidays, with options to buy or sell additional days
• Discounts on Aviva products and other retailers
• Share plans including free shares and savings schemes
• Supportive policies, including parental and carer leave
• Flexible benefits, such as cycle-to-work schemes

Learn more and calculate your potential total reward using our online calculator.

Inclusivity and application process

We are inclusive and welcome applicants from all backgrounds. Even if you don't meet every requirement, we encourage you to apply. We support flexible working arrangements, including part-time and job sharing.

We support a flexible approach to location, hours, and working patterns to accommodate our employees and customers.

We interview all disabled applicants who meet the minimum criteria. Please notify us of a disclosed disability when applying.

For alternative application methods or inquiries, contact Martin Toth via email.