Claims Handler

Aldwych Consulting; England; On-site; GBP 25,000; Full time

Job summary

A leading company in the insurance sector is seeking a detail-oriented Claims Handler in Watford. This role involves assessing claims and providing excellent customer service to enhance retention and support new business. The position offers a competitive salary and benefits including holidays and a pension scheme.

Benefits

23 days holiday per year

Company pension scheme

Death in service benefit (10x salary)

Voluntary dental cover

Company-paid private medical insurance

Performance-related bonus

Qualifications

• Minimum 2 years of customer service experience, preferably in claims or insurance.
• Proficient in written and verbal communication.
• Strong problem-solving abilities and customer empathy.

Responsibilities

• Assess and authorise claims via telephone, email, and post.
• Ensure compliance with internal guidelines and regulatory requirements.
• Work closely with team members to meet shared goals.

Skills

Communication

Numeracy

Problem-solving

Active listening

Job description

Claims Handler

Location: Watford
Salary: 25,000 per annum
Working Hours: 35 hours per week (9am to 5pm, Monday to Friday, with a one-hour lunch break)

We are working with an established insurance organisation to recruit a professional and detail-focused Claims Handler. This is an excellent opportunity to join a friendly and collaborative team where you will play a key role in supporting new business and customer retention targets by delivering exceptional service across the claims process.

Key Responsibilities:

• Assess and authorise claims via telephone, email, and post

• Provide ongoing support for existing claims

• Issue written confirmations of claim decisions

• Ensure compliance with internal guidelines and regulatory requirements, including support for vulnerable customers

• Maintain adherence to data protection, conduct risk, consumer duty, and anti-fraud/money laundering protocols

• Communicate clearly, professionally, and empathetically with clients

• Attend regular one-to-one meetings and appraisals; track personal progress and training needs

• Recommend process improvements to boost efficiency and enhance customer experience

• Work closely with team members to meet shared goals and deliver high-quality outcomes

• Offer training support and knowledge-sharing within the team

• Maintain a broad understanding of related departmental procedures to enable cross-functional support

Knowledge, Skills & Experience:

Knowledge:

• Minimum 2 years of customer service experience (claims or insurance background advantageous)

Skills:

• Strong written and verbal communication

• High standards of numeracy and literacy

• Clear, professional use of language

• Active listening and customer empathy

• Ability to build rapport and strong relationships

• Effective organisation and multi-tasking capabilities

• Problem-solving and logical reasoning

Attitude:

• Customer-first mindset with a proactive approach

• Composed and focused under pressure

• Ownership of tasks with accountability

• Collaborative and cooperative team player

• Self-driven and able to work on own initiative

• Adaptable and open to new working methods

• Honest, professional, and confident

Benefits:

• 25,000 salary per annum

• 35-hour working week (Monday to Friday, 9am-5pm)

• 23 days holiday per year

• Company pension scheme (auto-enrolled)

• Death in service benefit (10x salary from day one)

• Voluntary dental cover (post-probation)

• Company-paid private medical insurance (after 6 months)

• Performance-related bonus (subject to eligibility and scheme terms)

Aldwych Consulting values diversity and promotes equality. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. We encourage and welcome applications from all sections of society and are happy to discuss reasonable adjustments and/or additional arrangements as required to support your application.

Candidates must be eligible to live and work in the UK.

For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business.