Claims Handler

Adjusting Appointments Limited; Dulverton; On-site; GBP 30,000 - 35,000; Full time

Job summary

A reputable Loss Adjuster seeks an experienced Claims Handler to join their growing team. The role involves managing insurance property claims from start to finish, ensuring client satisfaction through excellent service. Candidates should possess strong communication and time management skills, and familiarity with insurance policies is advantageous. This position offers a flexible working environment with the option to work remotely while occasionally attending the local office.

Benefits

Contributory pension

Performance related bonus

Flexi benefits

Birthday holiday

Share purchase scheme

Qualifications

• Experienced in handling Insurance property claims.
• Able to understand various Insurer Policy wordings.
• Good organisation skills with diary management experience.

Responsibilities

• Manage claims proactively to ensure service level criteria are met.
• Act as a point of contact for client/customer queries.
• Handle volume calls while providing a quality claims journey experience.

Skills

Customer service

Communication skills

Time management

IT literacy

Education

Cert CII or Cert CILA (desirable)

Job description

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.

Key Responsibilities

• Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
• You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion
  
  

About You

• Experienced in handling Insurance property claims from cradle to grave
• Experienced in being able to understand various Insurer Policy wordings to establish validity
• Excellent communication skills verbal and written
• Good time management/organisation skills with diary management experience
• Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience
• IT literate and the ability to utilise multiple systems
• Be able to travel to the local office for training/induction or as and when required for team meetings etc.
• Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable)
  
  

Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.

Salary & Benefits

• Annual basic salary up to £30,000 per annum
• Contributory pension
• Performance related bonus
• Flexi benefits
• Voluntary benefits schemes
• Birthday holiday
• Share purchase scheme