Claims Handler

Ardonagh; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading insurance provider in London is seeking an experienced Claims Handler to manage claims for professional indemnity clients. You will be responsible for resolving issues, preparing claims reports, and training junior staff. The ideal candidate will have strong customer service skills and a technical understanding of professional indemnity insurance. This role offers opportunities for career progression and personal development.

Benefits

Holiday entitlement of 26 days plus bank holidays

Opportunity to progress your career

Gain CII or ACII qualifications

Pensions scheme

24-hour support for wellbeing

1 day paid volunteering day

Qualifications

• Proven technical knowledge in claims handling of professional indemnity.
• Excellent communication and interpersonal skills.
• Ability to work under pressure while maintaining attention to detail.

Responsibilities

• Manage claims for professional indemnity clients.
• Prepare claims analysis reports and conduct client visits.
• Train and develop junior colleagues.

Skills

Technical knowledge of professional indemnity insurance

Strong Customer Service Experience

Microsoft Office knowledge – Word, Outlook, Excel

Job description

Overview

Claims Handler — We are looking for a Claims Handler to join our fast-paced team in London, Bevis Marks.

If you are an experienced Professional Indemnity Claims Handler who thrives on a challenge and are a real customer champion, you could be just the person to join our team.

Claims is at the forefront of our service. Our clients rely upon us to deliver when they most need us, resolve issues, keep them in the loop and generally fight their corner.

Responsibilities

The role exists to manage claims for our professional indemnity clients, keeping them updated and quickly resolving issues as they arise. As well as maintaining a claim caseload, the Senior Claims Handler will prepare claims analysis reports and undertake some client visits. You will be responsible to train and develop more junior colleagues. Claims is a fast-paced environment where you are constantly learning new things and brokering solutions our clients are happy with, no two days are the same.

Requirements

• Technical knowledge of professional indemnity insurance and claims handling
• Strong Customer Service Experience
• Microsoft Office knowledge – Word, Outlook, Excel

Person Specification

• Excellent communication and interpersonal skills
• Proactive attitude, with the ability to use initiative
• Excellent organisational skills
• The ability to work under pressure, while maintaining attention to detail
• Effective teamworking skills
• Confident oral and written communication skills
• Willingness to learn
• Resilience, to enable you to deal with problems and constructive criticism
• Proactive attitude, with the ability to use initiative

Benefits

• Holiday entitlement of 26 days plus bank holidays
• Opportunity to progress your career across the entire group
• Gain CII or ACII qualifications to boost your knowledge and career prospects
• Pensions scheme for when you feel it’s time to retire
• 24-hour support for physical and mental wellbeing
• 1 day paid volunteering day to give back to our communities
• The Spotlight Awards, where we shine a light on the brightest talent across our group

Everywhen is an equal opportunities employer, with a growing and thriving diversity, equity and inclusion strategy; we are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole self to work and reach their full potential.

If your application is successful, we will conduct relevant employment checks prior to you commencing employment with us. These will include verifying your recent employment, address, credit history and a standard criminal record check.

Please note: We may close a vacancy prior to the publish end date if the required quality or number of applications has been received. No Agencies please.