Claims Handler

Aston Charles Ltd; Cardiff; Hybrid; GBP 23,000 - 28,000; Full time

Job summary

A leading insurance organization in Cardiff is seeking a full-time Claims Handler for their Travel Insurance Claims Team. This role involves managing claims from submission to settlement without requiring previous experience, with comprehensive training provided. Ideal candidates will exhibit strong organisational and communication skills, and will benefit from annual salary reviews, generous holiday allowances, and flexible working arrangements.

Benefits

Annual salary reviews

25 days holiday plus 8 bank holidays

Flexible working from home arrangements

Qualifications

• Organised with strong attention to detail.
• High level of communication skills both written and verbal.

Responsibilities

• Manage email-based claims handling and assess validity.
• Identify potential fraud indicators and negotiate settlements.

Skills

Attention to detail

Communication skills

Job description

CF10 Cardiff / Caerdydd, Wales CPS Group (UK) Limited

Posted 20 days ago

Job Description

full time

Customer Services / Claims Handler (Travel Insurance)

Cardiff - 2-3 days a week onsite

Salary starting from 23,920 pa + benefits

CPS Group are working with a well established insurance organisation based in the heart of Cardiff. Due to continued growth, they are looking to hire a Claims Handler to join their Travel Insurance Claims Team.

The role doesn't require any previous experience, full training is given and there is excellent scope for long term career development. In this role you will focus primarily on email-based claims handling, with some phone interaction from time to time. You'd be managing your own caseload, handling travel insurance claims from start to finish, assessing validity, identifying potential fraud indicators, negotiating settlements, and ultimately ensuring customers receive a smooth and fair claims experience.

Hours are Mon to Fri. 9am - 5.30pm (37.5 hours per week) with 2-3 days per week required in the Central Cardiff office.

Some duties you will be carrying out:

Provide high level of customer services throughout the claims process
Assess liability and indemnity on the claim
Identify and refer fraud indicators
Negotiate settlement of claims

Experience / Skill:

Organised with strong attention to detail
High level of communication skills both written and verbal

Benefits include annual salary reviews, 25 days holiday (Plus 8 days bank holiday), Flexible working from home arrangements and equipment.

Contact Zach Bennett - CPS Group UK

By applying to this advert you are giving CPS Group (UK) Ltd authority to hold and process your data for this specific role and any other roles we may deem suitable to you over time. We will not pass your data to any third party without your verbal or written permission to do so. All incoming and outgoing calls are recorded for training and compliance purposes. CPS Group (UK) Ltd is acting as an Employment Agency in relation to this vacancy. Our new privacy policy can be found here (url removed)

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