Claims Handler

Adjusting Appointments Limited; Bridgnorth; On-site; GBP 30,000; Full time

Job summary

An established industry player is seeking an experienced Claims Handler to join their growing team. In this role, you will deliver exceptional customer service, managing insurance property claims from initiation to resolution while ensuring compliance with client-specific service levels. You will thrive in a dynamic environment, utilizing your strong communication and organizational skills to handle queries effectively. This innovative firm offers a flexible working arrangement, allowing you to work remotely while maintaining strong connections with your team. If you're passionate about providing quality service and are eager to contribute to a reputable organization, this opportunity is perfect for you.

Benefits

Contributory Pension

Performance Related Bonus

Flexi Benefits

Voluntary Benefits Schemes

Birthday Holiday

Share Purchase Scheme

Qualifications

• Experience in handling insurance property claims from start to finish.
• Ability to understand various insurer policy wordings.

Responsibilities

• Provide first-class customer service and manage claims proactively.
• Act as a point of contact for client/customer queries.

Skills

Customer Service

Communication Skills

Time Management

Problem Solving

IT Literacy

Education

Cert CII

Cert CILA

Tools

Claims Management Systems

Job description

An experienced Claims Handler is required to join an established, reputable Loss Adjusters due to growth and expansion.

Key Responsibilities

• Provide a first class customer service to customers, clients and colleagues, ensuring that all claims are pro-actively managed to conclusion ensuring client specific service level criteria is met.
• You will also act as a point of contact for client/customer queries and owning issues through to their satisfactory conclusion.

About You

• Experienced in handling Insurance property claims from cradle to grave.
• Experienced in being able to understand various Insurer Policy wordings to establish validity.
• Excellent communication skills verbal and written.
• Good time management/organisation skills with diary management experience.
• Be able to work in a pressured environment handling volume calls whilst having the ability to remain calm and provide a quality claims journey experience.
• IT literate and the ability to utilise multiple systems.
• Be able to travel to the local office for training/induction or as and when required for team meetings etc.
• Industry qualifications i.e. Cert CII or Cert CILA or willing to work towards (desirable).

Hours are Monday to Friday - 35 hours per week. The role can be remote with the requirement to attend the local office for training/induction/team meetings.

Salary & Benefits

• Annual basic salary up to £30,000 per annum.
• Contributory pension.
• Performance related bonus.
• Flexi benefits.
• Voluntary benefits schemes.
• Birthday holiday.
• Share purchase scheme.